Inside Sales Representative

Job Overview

The Inside Sales Representative plays a critical role at Custom Energized Air (CEA), serving as a primary point of contact for customers while overseeing the execution of sales processes. An Inside Sales Representative is responsible for ensuring proper, appropriate, and timely execution of customer quotes. As a member of the Inside Sales Team, this role may be required to execute or support any tasks related to inside sales from quote to delivery; through appropriate planning, sales management, and expediting either personally or by supporting colleagues.

The responsibilities of this position include but are not limited to:

Sales & Customer Support

• Act as a primary contact for customer inquiries, providing accurate and knowledgeable product information.
• Collaborate with outside sales to seek possible customer and sales growth opportunities.
• Manage the full sales cycle from RFQ to delivery, including quoting, order processing, and expediting.
• Collaborate with vendors to develop complete, cost-effective solutions tailored to customer needs.
• Ensure all sales activities comply with the Quality Management System (QMS) and customer requirements.

. Technical Support

• Provide technical quotes, including sizing, calibration, and design specifications.
• Review and interpret technical documents such as P&IDs, specifications, and drawings.
• Ensure all documentation, testing, and compliance requirements are met.

Operational Excellence

• Ensure accuracy and timeliness in all sales and order desk activities.
• Support and enforce company policies, procedures, and COR Health & Safety standards.
• Solve complex problems and implement solutions that improve efficiency and customer satisfaction.
• Ensure all customer inquiries are input into available CRMs for visibility of orders to others.

Communication & Collaboration

• Collaborate with the outside sales team to ensure effective communication including all incoming customer requests are met with in timely manner and monitored until completion.
• Foster open, respectful communication across departments and with external vendors.
• Accurately convey customer requirements to internal teams and subcontractors.
• Positively influence team morale and contribute to a supportive work environment.
• As applicable work together to ensure effective and efficient completion of work as a company.

Development

• Achieve and maintain a thorough (and current) understanding of industry standards (legal, technical, quality, safety, etc.) within your field of expertise.
• Regardless of role, make an effort to understand available product lines and the industry in which CEA conducts business.
• Pursue training opportunities to expand knowledge, including CEA-provided training, Vendor training, and self-guided learning.
• Participate in 'lessons learned' meetings, including identifying areas of improvement, developing corrective measures, and communicating outcomes.
• Embrace a Teamwork mindset; collaborate to ensure the development of processes and procedures designed to help CEA grow.

Skills and Abilities

• Strong problem-solving and investigative skills.
• High attention to detail and organizational ability.
• Technical aptitude with a customer-first mindset.
• Effective communication and interpersonal skills.
• Ability to manage multiple priorities and adapt to changing demands.

I.T.

• Microsoft Office 365 (Outlook, Word, Excel)
• CRM and ERP
• Other software as required

Education & Experience Requirements

• High School Diploma required. Diploma or Degree in Business Administration, Mechanical Engineering Technology, Instrumentation, Industrial Automation, or a related technical field with a focus on compressed air systems, pneumatics, or industrial equipment considered an asset.
• Minimum 1-3 years of experience in inside sales, technical sales, or customer service within an industrial, manufacturing, or engineering environment.
• A combination of relevant education, technical knowledge, and professional experience will be considered for candidates who demonstrate strong potential and alignment with the role's requirements.

Working Conditions

• Physical Requirements – Prolonged periods of sitting at a desk and working on a computer.
• Environment: In office
• Hours: Standard business hours, Monday through Friday.

This position is considered an adaptive role where you will be required to take on a variety of tasks designed to support the future success of CEA. It is necessary to act in the spirit of this job description, working toward achieving a common goal, as such, some responsibilities may vary. You will be encouraged to go above and beyond these requirements to assist Custom Energized Air achieve continued growth.

Job Types: Full-time, Permanent

Pay: From $60,000.00 per year

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Profit sharing
• Vision care

Experience:

• Technical Sales: 1 year (required)

Work Location: In person