HomeCare Coordinator

For over 50 years, LifeLabs has been Canada's leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services.

We are committed innovators, operating Canada's first commercial genetics lab, and the country's largest online patient portal, with more than 8 million Canadians receiving their results online. More than 112 million laboratory tests come through LifeLabs' laboratories annually, and our team of more than 6,000 passionate, caring, and diverse professionals works together as one to provide high quality testing and results that Canadians can trust.

We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. At LifeLabs, you can make a meaningful impact on Canadians' lives every day.

Our teams are at the heart of everything we do. We are proud to be recognized as one of Canada's Best Employers, reflecting our deep commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve. We continue to take steps to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.

These values are not just words on a page, they guide our actions and decisions every day and have come to define our team culture.

LifeLabs is hiring a
HomeCare Coordinator
at our
Mississauga, ON
branch. Our
Homecare Coordinators
are responsible for creating and scheduling work orders daily for Mobile Laboratory Patient Technicians (MLPTs) demonstrating LifeLabs' Vision and Values in all Activities.

Status:
Full time

Schedule:
Sunday - Thursday, 6:00am - 4:00pm

Additional Requirements:
This is a permanent Homecare Coordinator position dedicated to supporting MyVisit and B2B services. The role follows a Sunday to Thursday schedule, with variable shifts between 6:00 AM and 4:00 PM, totaling 7.5 hours per day

Number of positions:
1

Start Date:
ASAP

This vacancy is for an existing position.
Operational
Key Responsibilities:

• Schedule work orders for MLPTs and book according to area/prioritize work order for MLPTs for efficiency and route optimization.
• Coordinate and review MLPT routes.
• Develop and maintain effective communication with clients, team members and support staff including practicing effective listening skills.
• Ensure effective communication using various modes of communication-for example, with MLPTs on the road to add on visits, to communicate systems failure/halt in work to internal and external clients.
• Distribute written/verbal communications to MLPTs, as required.
• Ongoing communication with manager regarding difficulties/trends happening in the field.
• Receive inbound calls, answer patient or client questions, direct callers for out-of-scope work.
• Deal with customer service issues/problem solving.
• Reschedule patients for missed appointments.
• Update orders and communicate with Ontario Health at Home (LHIN clients) on a daily basis, working with in HPG system.
• Accurate data entry of all service requests into work orders.
• Prepare and process requisitions/reports.
• Interpret lab requests for clients and professional services.
• Put together reports in standard order, working to a deadline.
• Handle fax requests.

Quality Assurance And Regulatory Compliance

• Perform all duties and responsibilities in accordance with relevant LifeLabs Policies and Procedures.
• Ensure compliance with external Regulatory Agencies and Licensing requirements.

General

• Communication skills.
• Computer skills - Word, Excel and internal computer systems.
• Excellent customer service skills.
• Effective time management skills.
• Excellent interpersonal skills.
• Excellent problem-solving skills.
• Ability to multitask.
• Ability to work independently.
• Understanding of laboratory operation.

Skills And Qualifications

• Minimum Education: High School Diploma or equivalent
• Professional Registration: N/A

LifeLabs' compensation programs are commensurate based on the role, skill, effort, responsibility and working conditions, irrespective of gender, race, ethnicity, beliefs, age or any other personal characteristics. Pay programs are communicated regularly in an accessible and transparent manner.

LifeLabs is also proud to offer resources, opportunities, as well as a collaborative and supportive environment that enables our team members to thrive.

In Addition To a Competitive Compensation Package, LifeLabs Provides a Comprehensive Total Rewards Program, Specific To The Job Position. Your Package May Include

• Employee Group Benefits: Competitive coverage for employees and their families to support their overall health and wellness needs, including Extended Health Care, Dental Care, and Life Insurance.
• Retirement Savings Plan
• Vacation and Wellness Days
• Employee Wellness and Giving Programs: Our award winning mental, physical and financial wellness programs aim to address the comprehensive well-being of our team members, including resources like the Employee & Family Assistance Program, financial planning tools, and employee recognition initiatives.
• Professional development and membership reimbursement, access to preferred rates and discount programs, including WorkPerks, Home and Auto Insurance, Costco Membership, etc., and optional health-related benefits.

In accordance with LifeLabs' Accessibility Policy, and the applicable Accessibility Acts within the provinces we operate in, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email

Vaccinations are highly encouraged at LifeLabs'. Vaccinations and/or immunization screening may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be vaccinated or undergo immunization screening.

Ready to empower healthier Canadians? Apply today