Client Service Coordinator

**JOB** **SUMMARY**

**The Client** **Service Coordinator,** **under the direction** **of** **the immediate Supervisor,** **handles** **client **care and** **service inquiries,** **arranges client** **care and** **service,** **schedules Field** **employees and maintains** **scheduling** **information** **and** **data** **as required.**

**Availability Required: Monday to Friday 9:00AM - 6:00PM**

**Position: Casual On-Call**

**Contract Duration: 6 Months**

**Guaranteed Hours: 50 Bi-weekly**

**Work Arrangement: Hybrid**

DUTIES AND RESPONSIBILITIES
- Handle and document prospective client inquiries regarding requests for care and service
- Assess client service needs in consultation with the Supervisors; schedule licensed and unlicensed employees for care and service assignments such that there is an appropriate match between the client’s needs and the qualifications, skills and abilities of Field employees; promote consistency of caregiver assignments and coordination of services.
- Reports and collaborates with other Case Managers, funder or government program as required.
- Notify clients and Field employees regarding initial and ongoing schedules.
- Complete data entry and maintain accurate current scheduling documentation.
- Assist with training and mentoring of new staff.
- Assist with the supervision, recruitment and orientation of Field employees as requested.
- Participate in client satisfaction initiatives.
- Handle and document client concerns and complaints in a timely manner and as appropriate, notify the Supervisors; maintain appropriate documentation.
- Market and promote Bayshore Home Health in keeping with the individual Branch Office Sales and Marketing Plan.
- Participate in ongoing internal and/or external continuing education activities.
- Adhere to Bayshore Policies and Procedures.
- Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.
- Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.
- Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.
- Complete other tasks as requested.
- Make “being the difference” your Career..
Bayshore is looking for a Client Service Coordinator to join our amazing team. This important customer service role is responsible for answering service inquiries and scheduling field employees to client care assignments.

If your calling is to be the “difference” by providing outstanding customer service, than a Career with Bayshore is the Perfect Fit for YOU

We value our Bayshore employees with:

- Rewarding Careers
- Highest industry wages for the critical work you do
- Company sponsored Benefits (health and dental) for you and your family
- Paid orientation and paid training
- Efficient work schedules
- Opportunities to grow in your career
- Easy Access to managers who listen and support the important work you do

Job Qualification

**QUALIFICATIONS**

**Education**

Minimum - Secondary School Diploma. Completion of a recognized Program, such as the Licensed/Registered Practical Nurse Program and/or a Medical Terminology course is preferred.

**Experience**

A minimum of two years related customer service experience, preferably in healthcare.

**Other** **Skills** **and** **Abilities**

Exceptional organizational and interpersonal skills; proven ability to work both independently and as part of a team; ability to meet deadlines and strong commitment to continual learning; demonstrated competency in keyboarding and Windows scheduling software; ability to operate all standard office equipment; proficiency in written and spoken English as well as French in Branch Offices that provide service to French speaking clients.

**STANDARDS** **OF** **PERFORMANCE**

The Client Service Coordinator must demonstrate ongoing competency in completing all expect ed duties and responsibilities as detailed in this job description as well as specific goals and objectives that are agreed to.

**PERFORMANCE** **REVIEW**

Performance will be reviewed on an ongoing basis with a formal review at the end of the three-month probationary period and subsequently, on at least an annual basis. Input will be sought from the employee, their supervisor, employees at the Branch Office and the National Service Centre and in addition, will be based on ongoing client feedback and the extent to which performance meets expectations.

As Canada’s largest and best homecare company, join us as we continue our 50+ year tradition of supporting our Administrative staff to make “being the difference” a Career

Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. Dependent upon Provincial government regulations, and the position being applied for, new hires may be required to provid