Homecare Coordinator

For over 50 years, LifeLabs has been Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services.
We are committed innovators, operating Canada's first commercial genetics lab, and the country's largest online patient portal, with more than 8 million Canadians receiving their results online. More than 112 million laboratory tests come through LifeLabs’ laboratories annually, and our team of more than 6,000 passionate, caring, and diverse professionals works together as one to provide high quality testing and results that Canadians can trust.
We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. At LifeLabs, you can make a meaningful impact on Canadians’ lives every day.
Our teams are at the heart of everything we do. We are proud to be recognized as one of Canada’s Best Employers, reflecting our deep commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve. We continue to take steps to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.
These values are not just words on a page, they guide our actions and decisions every day and have come to define our team culture.
LifeLabs is hiring for a HomeCare Coordinator at our Mississauga, ON branch. Our Homecare Coordinators are responsible for creating and scheduling work orders daily for Mobile Laboratory Patient Technicians (MLPTs) demonstrating LifeLabs' Vision and Values in all Activities.
**Status**: Temporary Part Time Regular Float (20-37.5 hours per week)
**Shift**: Shifts vary from 6:00am -10:00pm (7.5 hours daily)
**Additional Requirements**: Hybrid role requirement (combination of in-office and remote work)
**Number of positions**: 1
**Start Date**: ASAP
**End Date**: May 2, 2026
This vacancy is for an existing position.
**Key Responsibilities**:Operational**:

- Schedule work orders for MLPTs and book according to area/prioritize work order for MLPTs for efficiency and route optimization.
- Coordinate and review MLPT routes.
- Develop and maintain effective communication with clients, team members and support staff including practicing effective listening skills.
- Ensure effective communication using various modes of communication-for example, with MLPTs on the road to add on visits, to communicate systems failure/halt in work to internal and external clients.
- Distribute written/verbal communications to MLPTs, as required.
- Ongoing communication with manager regarding difficulties/trends happening in the field.
- Receive inbound calls, answer patient or client questions, direct callers for out-of-scope work.
- Deal with customer service issues/problem solving.
- Reschedule patients for missed appointments.
- Update orders and communicate with Ontario Health at Home (LHIN clients) on a daily basis, working with in HPG system.
- Accurate data entry of all service requests into work orders.
- Prepare and process requisitions/reports.
- Interpret lab requests for clients and professional services.
- Put together reports in standard order, working to a deadline.
- Handle fax requests.

**Quality Assurance and Regulatory Compliance**:

- Perform all duties and responsibilities in accordance with relevant LifeLabs Policies and Procedures.
- Ensure compliance with external Regulatory Agencies and Licensing requirements.

**General**:

- Communication skills.
- Computer skills - Word, Excel and internal computer systems.
- Excellent customer service skills.
- Effective time management skills.
- Excellent interpersonal skills.
- Excellent problem-solving skills.
- Ability to multitask.
- Ability to work independently.
- Understanding of laboratory operation.

**Skills and Qualifications**:

- Minimum Education: High School Diploma or equivalent
- Professional Registration: N/A

LifeLabs’ compensation programs are commensurate based on the role, skill, effort, responsibility and working conditions, irrespective of gender, race, ethnicity, beliefs, age or any other personal characteristics. Pay programs are communicated regularly in an accessible and transparent manner.
LifeLabs is also proud to offer resources, opportunities, as well as a collaborative and supportive environment that enables our team members to thrive.
In addition to a competitive compensation package, LifeLabs provides a comprehensive total rewards program, specific to the job position. Your package may include:

- Employee Group Benefits: C