Account Manager, Print Services

2 weeks ago

Toronto, Ontario, Canada Staples Full time $60,000 - $120,000 per year
Description

Some of what you will do: 

As the Account Manager, Print Services, you will lead the development of a portfolio of high potential and high value copy and print business customers. Through your passion for building strong relationships, you will deliver holistic copy and print solutions to our customers, serving as their "go-to" person for their copy and print needs, thereby allowing them to turn their goals into reality. As we evolve and transform into the Working and Learning Company, you will be inspired to be your best every day and make your mark. 

 Specifically, you will: 

  • Seek and drive regional and national sales opportunities by engaging high potential and high value business. Retain and expand relationships to achieve portfolio retention, sales, service, and profitability objectives, and proactively develop relationships with new small business clients. 
  • Cultivate and build strong business relationships and drive for excellence in every part of our business. 
  • Partner with our customers to understand their needs, identify opportunities, develop potential solutions and offer the best options for their businesses. 
  • Review and monitor sales, revenue and service performance against plan, identify gaps and share best practices. Apply business development and relationship management sales and service principles, practices and techniques (incl. pre-call planning) to support the achievement of target level sales of all products and services. Track and report on sales and service activities and outcomes. 
  • Contribute to business plans regarding new business opportunities, increased profitability, and portfolio growth potential based on knowledge of local marketplace. 
  • Provide efficient and effective response to call-in or customer referrals if/as/when required. 

 Some of what you need:

  • Post Secondary degree or equivalent. 
  • Comprehensive knowledge of products and services offered in the commercial printing industry. 
  • Ability to build and nurture relationships, influence and negotiate with stakeholders to support the needs of the business and business initiatives and priorities. 
  • Strong business acumen; Ability to build business case, understanding of local market, pricing strategies, competition, and key suppliers. 
  • Prior experience in a print sales/account management or customer facing role in print industry. 
  • Multi-year experience selling to small and medium sized business customers. 

 Some of what you will get: 

  • Associate discount
  • Health and Dental benefits
  • RRSP/DPSP
  • Performance bonuses
  • Learning & Development programs
  • And more...

 
#LI-Hybrid

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