Account Manager

Account Manager

Reports To
Account Director

Location 
Toronto, ON

Job Overview

We're seeking an Account Manager to join our growing team at Context Creative. Please note this is a 6-month contract position with potential to become full time. 

Trusted by clients providing vital public services, we make meaningful connections to solve complex communications and design challenges that affect real people and drive positive change. We're looking for someone who wants to inspire people to take action on issues that matter. Context Creative is part of Mod Op, a full-service advertising agency with offices in 11 US locations as well as Panama City, Panama, and Toronto, Canada.

It's in your nature to love people, nurture relationships and drive creativity. 

You listen carefully. But also offer a strategic POV. You respond to inquiries quickly. But don't cut corners in your haste. You're impassioned. A detail maestro. A big picture seeker. A collaborator, brief maker, budgeter, time keeper, project juggler and growth tracker.  

You understand the ins and outs of your client's business because you're a detective and know every situation is unique. You know what makes clients look good, so we can look good. 

You work as the bridge between our clients and creative minds. You exceed expectations, crafting memorable experiences and forging lasting connections along the way. 

Job Description

Reporting to our Director, Client Services, the successful candidate will:

• • Be responsible for managing the day-to-day business of some of our most trusted client accounts, providing exceptional and attentive client service
  • Guide the concept development of integrated and digital-first marketing experiences
  • Grow and develop long-term relationships with clients. 
  • Prepare client presentations, effectively present results and attend meetings as required.  
  • Grow and strengthen our business within our existing client base
  • Oversee multiple projects at once—information gathering, organizing, budgeting, scheduling, monitoring, trafficking, reporting, delivering and guiding execution. 
  • In collaboration with our Digital Marketing team, lead the development, deployment and reporting of digital marketing campaigns, including: Google AdWords, SEO, email marketing and list management, and social media campaigns
  • Be responsible for accurate invoicing and month-end financial reporting (BCR, WIP, etc.)
  • Supporting best practices in accessibility (AODA-compliant communications)

Key Qualifications

The ideal candidate has:

• 3 – 5 years of relevant experience, preferably agency-side
• Relevant post-secondary education, ideally with a focus on communications, marketing or business
• Knowledge and experience in digital and print marketing and communications 
• Strong collaboration, creative problem-solving, negotiation and client service skills
• Exceptional organization skills and attention to detail
• Excellent written and verbal communication skills, including presentation skills
• Be comfortable working in a busy, fast-paced environment, with the ability to be involved in multiple projects at once
• Bonus: existing experience with digital marketing, email marketing, Google Analytics, knowledge of accessibility best practices

Company Culture and Perks

We are a growing, fast-paced, and purposeful agency, driven by a set of core values that define everything we do. We offer:

• Flexible, hybrid work arrangements.
• Annual company shutdown during the holiday season.
• Frequent studio-wide social events.
• Budget and time allotted for professional development.
• Commitment to wellbeing and work life balance.
• Competitive benefits package.

Diversity and Inclusion

Some of our best ideas emerge when different perspectives collide. That's just one of the reasons we're committed to building and retaining a team that reflects diverse backgrounds, identities, experiences and abilities. Through our core values, we're also fostering a culture where everyone feels heard, included and comfortable being themselves.