Account Manager – Printing Industry

5 days ago

Toronto, Ontario, Canada Alliance Consulting Co. Full time $60,000 - $120,000 per year

Position Overview

We are seeking an experienced
Account Manager
with a strong background in the
printing or promotional products industry
, and proven experience managing clients in
trade show and event marketing environments
. The ideal candidate excels at building long-term client relationships, supporting sales growth, and ensuring smooth coordination between internal teams and customers.

Key Responsibilities
Account Management & Client Growth

  • Manage a portfolio of existing clients and maintain strong, long-term relationships.
  • Serve as the primary point of contact for key accounts, ensuring satisfaction and retention.
  • Identify upselling and cross-selling opportunities by understanding client needs and offering tailored solutions.
  • Conduct regular client check-ins to provide updates, collect feedback, and deliver proactive support.

Sales Support & Strategy

  • Collaborate with internal teams — production, marketing, logistics, and customer service — to ensure seamless order execution.
  • Contribute to monthly, quarterly, and annual sales goals by developing effective account strategies.
  • Participate in weekly performance meetings to review KPIs, targets, and account progress.
  • Maintain accurate client data, sales activities, and pipeline status in CRM tools (HubSpot, Salesforce, etc.).

Industry Events & Travel

  • Represent the company at
    trade shows, expos, and client events
    across Canada and the U.S.
  • Travel to client sites for presentations, relationship-building, and site support as needed.
  • Flexibility to work outside standard hours when required to meet client needs.

Reporting & Insights

  • Provide regular account performance updates, forecasts, and progress reports to leadership.
  • Monitor industry trends, competitor activities, and client market shifts to guide strategy.
  • Track and analyze account KPIs to ensure consistent performance and retention.

Qualifications & Requirements

  • Experience:
    5–7 years in account management, business development, or client success roles.
  • Industry Background:
    Printing, promotional, or manufacturing industry experience strongly preferred.
  • Strong understanding of
    B2B sales
    and client relationship management.
  • Excellent written and verbal communication skills.
  • Proficient in CRM software (HubSpot, Salesforce, etc.) and Microsoft Office Suite.
  • Skilled in analyzing account data, tracking KPIs, and delivering performance reports.
  • Valid
    passport and driver's license
    required.
  • Ability to travel across Canada and the U.S. as required.

Education & Certifications

  • Bachelor's degree in
    Business, Marketing, or a related field
    (preferred).
  • Certifications in
    Sales, CRM platforms, or Account Management tools
    are considered an asset.

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