Patient Care Coordinator

24 hours ago

Toronto ON MS E, Canada Dental Office in Bloor West Full time

At The Village Dentist, we believe exceptional dental care starts with genuine human connection. Our patient-centered practice is built on trust, kindness, and teamwork, and we're proud to offer care in a warm, welcoming, and professional environment. We're currently looking for an experienced and compassionate Dental Administrative Assistant / Patient Care Coordinator to join our team and serve as a key point of connection between our patients and clinical team.

Position Overview

As our Dental Administrative Assistant / Patient Care Coordinator, you'll play a central role in shaping every patient's experience—from the first phone call to the final follow-up. This role is ideal for someone who brings prior dental administrative experience, understands the flow of a dental practice, and takes pride in creating smooth, stress-free experiences for patients. Your knowledge, organization, and friendly approach will help keep our days running efficiently while ensuring patients always feel cared for and supported.

Key Responsibilities

  • Welcome patients warmly and provide exceptional, compassionate customer service in person and over the phone
  • Confidently schedule, confirm, and manage patient appointments, using your dental administrative experience to anticipate needs and minimize disruptions
  • Manage patient records, billing inquiries, and insurance submissions accurately and efficiently
  • Clearly explain treatment plans, estimates, insurance information, and office policies in a patient-friendly manner
  • Support the clinical and administrative teams with day-to-day operations and workflow coordination
  • Maintain a calm, professional, and inviting reception area that reflects our values

Qualifications

  • Previous experience in a dental administrative or dental receptionist role is REQUIRED
  • Familiarity with dental terminology, scheduling workflows, insurance processing, and treatment coordination
  • Strong communication, interpersonal, and organizational skills
  • Comfort using dental practice management software and basic computer applications
  • A positive, professional, and dependable attitude with a genuine focus on patient care and teamwork

How to Apply

If you have dental administrative experience and enjoy being the reassuring, organized presence that helps patients feel at ease, we'd love to hear from you. Please submit your application for consideration.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Job Type: Full-time

Benefits:

  • Dental care
  • Extended health care

Application question(s):

  • How far would your commute be to Jane & Bloor (Bloor West Village)?
  • What is the code for porcelain crown?
  • What patient software have you used?
  • How many years of Dental Receptionist experience do you have?

Work Location: In person

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