Patient Care Coordinator

Patient Care Coordinator at TheraTouch Physiotherapy

Are you a detail-oriented, personable, and organized professional looking to make a meaningful impact in a healthcare setting?

About Us:

TheraTouch Physiotherapy is dedicated to providing exceptional physiotherapy services to a diverse patient population in Ottawa. We are renowned for our outstanding patient care, exceptional customer service, and unwavering commitment to promoting patient well-being and satisfaction.

Role Description:

We are seeking a passionate and dedicated Patient Care Coordinator who is committed to upholding and further enhancing our clinic's excellent reputation. This position provides an excellent opportunity for professional growth and career advancement in a supportive, friendly, comfortable, and dynamic environment. As the first point of contact for our patients, you will play a crucial role in ensuring every interaction is warm, professional, positive, and aligned with our high standards of service, while contributing to the smooth and seamless day-to-day operations of the clinic.

Key Responsibilities – Patient Care Coordinator

• Be the welcoming face and voice of TheraTouch Physiotherapy, greeting patients warmly and ensuring their visit begins on a positive note.
• Coordinate patient arrivals, schedule and manage appointments, handle paperwork, and maintain the clinic's calendar using Jane Clinic Management software.
• Collaborate with clinic staff to coordinate patient care and address administrative needs, serving as a vital link between patients and physiotherapists to ensure seamless communication and efficient care delivery.
• Handle patient inquiries over the phone, email, or in person with professionalism, empathy, and a problem-solving mindset.
• Confidently provide clear, courteous explanations of our services, policies, and procedures, emphasizing the value of physiotherapy and its long-term health benefits.
• Reassure potential patients by helping them understand how our services support their health goals, enhance well-being, and improve quality of life.
• Process payments, manage insurance estimates, submit insurance claims, and maintain accurate patient records.
• Support efficient use of clinic software, ensuring smooth operations and data integrity.
• Support clinic growth initiatives, such as engaging with patients about promotions or services, and assist with light marketing tasks.
• Maintain a professional, courteous demeanour when addressing concerns or questions, ensuring every patient feels valued.
• Ensure database accuracy and organization, maintaining confidentiality, privacy, and compliance with relevant regulations.
• Exhibit strong attention to detail when managing and updating records to prevent errors and maintain data integrity.

Other Duties:

• Perform additional administrative, operational, or patient support tasks as needed to ensure smooth clinic operations and a positive patient experience.

Qualifications and Competencies:

• Applicants must reside in Ottawa and surrounding areas and be legally eligible to work in Canada. (This is an in-person position only.)
• Secondary School or equivalent (higher education is a plus).
• At least one year of experience in front desk, customer service, or administrative roles, preferably in healthcare.
• Exceptional communication and customer service skills, with the ability to handle inquiries professionally and effectively.
• Must be available to work on Saturdays.
• Strong listening skills to understand patient needs and provide tailored solutions.
• Quick to learn and adaptable to new systems and processes.
• Strong typing and data entry skills, with great attention to detail when managing patient information and appointment records.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with Google Workspace (Docs, Sheets, Gmail, Calendar).
• Use Jane Clinic Management software (training provided) to schedule and manage appointments, maintain patient records, and support clinic operations, along with experience handling payment processing platforms.
• A natural ability to act promptly, connect with people, being understanding, empathetic, and maintaining a respectful, courteous, and professional demeanour, even in challenging situations.
• Fluent in spoken and written English (French is an asset).
• Strong organizational skills and keen attention to detail.
• Proficient in data entry and using office software, with the ability to work independently when managing administrative tasks or handling patient inquiries.
• Punctual, reliable, and accountable, with a strong sense of responsibility to ensure smooth clinic operations.
• Demonstrates initiative in learning and actively contributing to the clinic's success.
• Other duties as assigned.

Why Join Us?

• Positive and Inclusive Environment: Thrive in a workplace where your contributions are valued and your ideas make a difference.
• Reputation for Excellence: Join a reputable clinic known for delivering exceptional care and outstanding service to our patients.
• Competitive Compensation: Receive a salary that reflects your experience, dedication, and client engagement.
• Professional Development: Enhance your skills and knowledge through career growth opportunities.
• Convenient Location and Perks: Our clinic is situated in a prime location with easy access to Highway 417, ample parking, and nearby public transit. Additional perks include parking and access to an on-site gym to support your wellness.
• Relaxing Atmosphere: Work in a friendly, comfortable, and supportive environment designed to make both staff and patients feel at ease.
• Career Growth Opportunities: Enjoy opportunities for personal and professional advancement in a dynamic, collaborative setting etc.

At TheraTouch Physiotherapy, we believe that the satisfaction and well-being of both our team and our patients are the foundation of our success. Joining us means becoming a valued member of a dynamic and compassionate team that thrives on delivering exceptional care and making a meaningful difference.

If you're ready to bring your skills and passion to a clinic that prioritizes its people, we'd love to hear from you Kindly submit your cover letter and resume/CV to:

We appreciate all applications; however, ONLY candidates selected for an interview will be contacted. Please apply only if you meet the stated criteria. No Phone Calls, Please.

Job Type: Full-time

Pay: $18.50-$19.00 per hour

Benefits:

• Flexible schedule
• On-site gym
• On-site parking

Application question(s):

• Are you a resident of Ottawa and surrounding areas, and legally eligible to work in Canada? (This is an in-person position only.)
• Have you carefully reviewed the job posting, including the job description, key responsibilities, and qualifications? Please apply only if you meet the stated criteria.
• To ensure the protection of private and confidential information and to comply with healthcare regulations, a criminal background check will be required at the time of hire and periodically during employment. Are you willing to undergo this process?
• The position offers a salary range of $18.50 to $19.00 CAD per hour, based on experience. Please confirm whether this aligns with your expectations.

Education:

• Secondary School (required)

Experience:

• Front desk: 1 year (required)
• Administrative: 1 year (required)

Work Location: In person