Hotel Front Desk Clerk

2 weeks ago

Orillia ON LV T, Canada Quality Inn & Conference Centre Full time

Overview

We are seeking a dedicated and friendly Hotel Front Desk Clerk to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role requires strong communication skills, attention to detail, and a passion for delivering outstanding guest experiences in a hotel environment.

Responsibilities

  • Greet guests warmly upon arrival and provide them with information about the hotel and local attractions.
  • Manage the check-in and check-out processes efficiently, ensuring accuracy in guest reservations.
  • Handle guest inquiries and requests promptly, demonstrating excellent customer service skills.
  • Maintain an organized front desk area, including managing phone systems and responding to calls in a professional manner.
  • Process payments and maintain accurate records of transactions.
  • Assist with guest services, including luggage handling, room assignments, and special requests.
  • Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
  • Address any guest complaints or issues with professionalism and courtesy, striving for resolution.

Skills

  • Strong customer service skills with a focus on hospitality and guest satisfaction.
  • Experience in hotel operations or front desk roles is preferred but not required.
  • Excellent phone etiquette and communication skills, both verbal and written.
  • Ability to work well under pressure in a fast-paced environment while maintaining attention to detail.

*

  • Familiarity with hotel management software and phone systems is a plus.
  • A positive attitude, team-oriented mindset, and willingness to learn are essential for success in this role.

Join us in creating memorable experiences for our guests while contributing to a welcoming atmosphere at our hotel

Job Types: Part-time, Casual

Pay: $17.60-$17.80 per hour

Benefits:

  • On-site parking

Work Location: In person

  • Front Desk Agent

    18 hours ago

    Orillia, Canada Best Western PLUS Mariposa INN & Conference Centre Full time

    Hotel Experience Is Required for Applicants, with Weekend and Weekday Availability as a requirement. One or more year's of experience of hotel guest services or front desk is is an asset but not a requirement. Attention to detail when handling transactions and the handling of hotel and guest information is key; following PCI compliance. Staff members will...

  • Front Desk/Night Auditor

    2 weeks ago

    Greater Sudbury, ON PC T, Canada Comfort Inn by Choice Hotels Full time

    Job SummaryWe are seeking a dedicated and detail-oriented Front Desk Clerk/Night Auditor to join our hospitality team. This role is essential in providing exceptional guest services and ensuring smooth operations during the night shift. The ideal candidate will be responsible for managing front desk activities, assisting guests with their needs, and...

  • Front Desk Receptionist

    4 days ago

    Orillia, Canada AFX INFRASTRUCTURE CONSULTING Full time

    Are you ready to take the next big step in your hospitality career? We are currently looking for a talented and dynamic Front Desk Receptionist who shares our passion for excellence and who infuses enthusiasm into everything they do for our Orillia, Ontario Location! The Front Desk Receptionist is a central part of the Front Office Team whose main objective...

  • Front Desk Agent

    1 week ago

    Pembroke, ON KA M, Canada Comfort Inn Pembroke Full time

    Job SummaryWe are seeking a dedicated and professional Front Desk Clerk/Night Auditor to join our hospitality team. This role is essential in providing exceptional guest services and ensuring smooth operations during the night shift. The ideal candidate will possess strong customer service skills, attention to detail, and the ability to multitask effectively...

  • Part-time Night Auditor/Front Desk Clerk

    2 weeks ago

    North York, ON MN Y, Canada Willowdale Hotel Full time

    Job OverviewWe are seeking a friendly and professional Night Auditor/Front Desk Agent to join our team at a dynamic hotel environment. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the...

  • Front Desk Clerk

    6 days ago

    Kirkland Lake, ON PN A, Canada Travelodge Kapuskasing Full time

    Job DescriptionSuper 8 by Wyndham Kirkland Lake is seeking a friendly, reliable, and customer-focused Front Desk Associate to join our team. This role is the first point of contact for our guests, so a positive attitude and strong communication skills are essential.ResponsibilitiesGreet guests warmly and provide excellent customer serviceCheck guests in and...

  • Front Desk Agent

    4 days ago

    Orillia, Canada Best Western PLUS Mariposa INN & Conference Centre Full time

    Responsibilities: - Greet and welcome guests in a friendly and professional manner - Check-in and check-out guests efficiently and accurately - Answer phone calls and respond to guest inquiries - Provide information about hotel facilities, services, and local attractions - Handle guest requests and resolve any issues or complaints promptly - Maintain a...

  • Front Desk Agent

    6 days ago

    Orillia, Ontario, Canada Best Western Plus Orillia Hotel Full time

    Job DescriptionWe are seeking a Front Desk Agent to become a part of our team You will accommodate patrons, as well as identify areas of improvement to increase efficiency.ResponsibilitiesRegister and assign rooms to guestsConfirm phone and online reservationsRespond to guest needs, requests, and complaintsCollect payment from departing guestsKeep records of...

  • Front Desk Agent and Night Auditor

    2 weeks ago

    Greater Sudbury, ON PB A, Canada Microtel Inn & Suites Full time

    OverviewWe are seeking a professional and personable Front Desk Clerk/Night Auditor to join our hospitality team. This role is essential in providing exceptional guest services, managing front desk operations during night shifts, and ensuring smooth hotel functions overnight. The ideal candidate will possess strong communication skills, hospitality...

  • Front Desk Agent

    2 weeks ago

    Kelowna, BC VW T, Canada Siesta Suites Full time

    Whether you're with us for a season or a lifetime, working at Siesta Suites in Kelowna is a fulfilling and rewarding experience. We're proud to be a great place to work, and it shows Customer service is at the heart of everything we do, and we take pride in delivering exceptional experiences. We welcome new team members who share our passion and...