Part-time Night Auditor/Front Desk Clerk

2 weeks ago

North York ON MN Y, Canada Willowdale Hotel Full time

Job Overview

We are seeking a friendly and professional Night Auditor/Front Desk Agent to join our team at a dynamic hotel environment. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced setting.

Responsibilities

  • Greet guests upon arrival with a warm and welcoming demeanor.
  • Manage check-in and check-out processes smoothly and efficiently.
  • Handle guest inquiries, requests, and complaints with professionalism and courtesy.
  • Operate phone systems to answer calls promptly and direct them appropriately.
  • Maintain accurate records of guest information and reservations.
  • Provide information about hotel services, local attractions, and amenities.
  • Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
  • Process payments and manage billing inquiries accurately.
  • Uphold hotel policies and procedures while ensuring guest privacy.

Requirements

  • Previous experience in guest services or front desk operations preferred.
  • Strong customer service skills with a focus on hospitality.
  • Excellent phone etiquette and communication abilities.
  • Ability to multitask effectively in a busy environment.
  • Proficiency in using phone systems and basic office equipment.
  • Multilingual or bilingual skills are highly desirable to assist diverse guests.
  • Strong attention to detail and problem-solving skills.
  • Flexibility to work various shifts, including weekends and holidays.

Join our team as a Night Auditor/Front Desk Agent where you can make a difference in our guests' experiences while growing your career in the hospitality industry

Job Types: Part-time, Seasonal

Pay: $17.60-$18.00 per hour

Expected hours: 32 per week

Benefits:

  • Flexible schedule

Experience:

  • Customer service: 1 year (required)

Work Location: In person

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