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Patient Experience Coordinator
55 minutes ago
Patient Experience Coordinator (PEC)
Equilibrium Clinics | Victoria, BC
Full-time | $20+/hour | Benefits Available
About Equilibrium Clinics
At Equilibrium Clinics, we believe great healthcare starts with great experiences. We're a multidisciplinary healthcare clinic known for exceptional patient care, strong systems, and a genuinely supportive team culture.
We're proud recipients of awards including Business of the Year (Chamber of Commerce) and the Vancouver Island Business Excellence Award for Best Health Care Clinic. More importantly, we're a place where people care deeply about their work and about each other.
The Role
As a Patient Experience Coordinator (PEC), you play a key role in shaping how patients experience our clinics every day. You are often the first voice patients hear and the first face they see, helping create a welcoming, organized, and calm environment.
This role is ideal for someone who enjoys working with people, thrives in a fast-paced setting, and takes pride in keeping things running smoothly.
What You'll Be Doing
- Welcoming patients with warmth and professionalism
- Managing a busy front desk and clinic flow
- Answering phones, emails, and in-person questions
- Booking and managing practitioner schedules
- Handling health insurance billing and direct billing
- Maintaining accurate patient records
- Keeping the clinic clean, stocked, organized, and professional
- Supporting practitioners and working closely with the admin and leadership team
What We're Looking For
- Strong organizational and multitasking skills
- Clear, kind communication with patients and teammates
- A positive, solutions-focused attitude
- A growth mindset and openness to feedback
- A team-oriented, flexible approach
- Strong attention to detail
- Experience with Jane software is an asset, but not required (we'll train the right person)
What Success Looks Like in the First 90 Days
By 30 days:
- Comfortable welcoming patients and managing the front desk
- Understanding clinic flow, values, and expectations
- Learning Jane and internal systems with support
By 60 days:
- Confident with scheduling, billing, and patient inquiries
- Supporting practitioners smoothly and proactively
- Building strong rapport with patients and team members
By 90 days:
- Fully settled into the role
- Taking ownership and contributing ideas
- Recognized as a trusted, reliable part of the clinic
This Role Is a Great Fit If You…
- Enjoy helping people and creating welcoming spaces
- Stay calm and organized in busy environments
- Like structure, variety, and teamwork
- Take pride in being dependable and detail-oriented
- Want to grow within a supportive clinic environment
This Role May Not Be a Fit If You…
- Prefer minimal interaction with people
- Feel overwhelmed by multitasking or fast-paced settings
- Are uncomfortable with feedback or change
- Are looking for a low-responsibility role
Compensation & Hours
- Pay: From $21/hour
- Hours: 32-40 hours per week (full-time)
- Benefits: extended health, flexible scheduling, company events, on-site parking
This role requires flexibility to work a variety of shifts, including:
- 7:30 AM – 2:30 PM
- 2:00 PM – 9:00 PM
- A rotation of weekends
How to Apply
Please submit:
- Your resume
- A short cover letter (and tell us how to make your favourite sandwich — we promise we read these)
Only applicants who submit a complete application will be contacted.
Job Type: Full-time
Pay: $21.00-$25.00 per hour
Benefits:
- Casual dress
- Extended health care
- On-site parking
- Vision care
Education:
- Secondary School (preferred)
Experience:
- customer: 1 year (preferred)
Work Location: In person
