Director - Patient Experience

1 week ago

Victoria, Canada Mayfair Optometric Clinic Full time

**About us**

Mayfair Optometric Clinic is an optometric/optical business in Victoria, BC V8Z 3K6. We are professional, agile, and collaborative. Our goal is to provide eyecare excellence in a caring and nurturing environment where everyone is treated equally and respectfully..

Our work environment includes:

- Caring co-workers
- Regular social events
- Company perks
- On-the-job training
- 3 day long weekends

This position is all about people Relationships are the core of our business whether with our patients, our vendors or each other. You simply want to help people, are friendly and able to quickly assess what people need whether that is an efficient transaction or a comforting conversation.

You desire to be part of a strong team committed to serving our community while having fun and caring for each other. You are unflappable under pressure and are comfortable setting broundaries around your work/life balance.

This position includes front line reception work, administrative duties including financial reporting and being part of an administrative team of proud professionals. You have a very strong desire to help people all while having fun

Experience in hospitality is an asset for this position but not a requirement. Leadership education and/or experience preferred but mentorship and training will be part of our onboarding process.

**Responsibilities**
- Oversee the patient experience to ensure exceptional service delivery in a professional setting.
- Manage administrative tasks, including clerical duties and communication with patients and staff.
- Coordinate with various departments to streamline operations and improve overall patient experience.

**Job Types**: Full-time, Permanent

Pay: $45,000.00-$56,000.00 per year

Additional pay:

- Bonus pay
- Overtime pay

**Benefits**:

- Commuter benefits
- Company events
- Dental care
- Extended health care
- Paid time off
- Store discount
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Location**:

- Victoria, BC V8Z 3K6 (preferred)

Work Location: In person

Application deadline: 2025-07-14
Expected start date: 2025-08-05

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