Experience Team

Do you bring the energy wherever you go? Love live events, fan interaction, and being part of unforgettable moments? Whitecaps FC is looking for outgoing, passionate Street Team Members to help bring the club to life on matchday and beyond. As a key part of this role, you'll be on the front lines—connecting with fans and supporters, representing the club in the community, and helping deliver memorable activations across Vancouver and surrounding areas.

Overview

You're the energy that brings the Whitecaps matchday experience into the community. From pop-up activations to festivals and events across Vancouver, you'll create excitement, connect with fans, and represent the club with pride. This role is ideal for someone who thrives in fast-paced environments, enjoys engaging with people, and is eager to jump in, learn, and help make every event memorable.

Key Responsibilities

• Activate the pre-match Fan Zone on Terry Fox Plaza on match days through club or partner activities and interactive games.
• Represent Whitecaps FC as a brand ambassador, bringing the excitement and energy of matchday to events across Vancouver and surrounding areas
• Engage fans and community members through conversations, games, and activations that create memorable, welcoming experiences
• Assist with the set-up, execution, and teardown of Street Team events, activations, and matchday experiences
• Share information about tickets, promotions, community programs, and upcoming matches in a friendly and approachable way
• Support interactive fan experiences while building confidence in public-facing roles
• Work collaboratively in fast-paced, live environments, adapting quickly to schedule or on-site changes
• Collect fan feedback and insights to help improve future activations
• Represent the club with professionalism, inclusivity, and enthusiasm at all times

What We're Looking For

• A passion for sports, live events, and creating great fan experiences.
• Experience in customer service roles is an asset.
• Applicants must be of 18 years of age or older
• Availability to work weekday evenings (as early as 5:00pm) and weekends/holidays, during the day and evening
• A flexible schedule, with the ability to adapt as live events are added or change
• Comfort working on your feet for extended periods and lifting up to 50 lbs during events and activations
• A general understanding of the game of soccer, or a strong interest in learning more is an asset.
• Ability to take direction and show initiative in fast-paced, team-oriented environments
• Strong interpersonal and communication skills, with confidence engaging with fans
• A positive, professional attitude and enthusiasm for representing Whitecaps FC

Benefits:    

Being part of the Vancouver Whitecaps FC match day team provides valuable experience and knowledge about the professional sports industry. Opportunities include networking with Club staff, contacts and partners, and engaging with a community of like-minded peers. In addition, individuals will be able to watch a portion of the match during or after their work is complete.  

• Adidas Uniform 
• Discounted Whitecaps Tickets 
• Complimentary food and beverage during shifts  

The Club

Vancouver Whitecaps FC is the longest-running professional soccer club in Canada and the United States. Since its inaugural season in 1974, the club has united generations of loyal fans in British Columbia and beyond. With academies in eight out of ten provinces, a network of partner clubs, and hundreds of camps and clinics every year, Whitecaps FC provide a foundation for Canada's soccer future.

We are also strongly committed to providing opportunities to Canadian athletes, both male and female, with the largest soccer development structure in Canada. This includes academy programs in eight of ten provinces across the country.

In addition to building a winning team on and off the pitch, the Club places great importance in giving back to our community, harnessing the power of sport to create a stronger, more equitable & inclusive society through three key community goals: helping meet critical needs, using soccer to build life skills and creating soccer participation opportunities in Indigenous communities.

Vancouver Whitecaps FC believes that diversity and inclusion is critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. This includes but is not limited to people of colour, Indigenous people, persons with disabilities, and persons of any sexual orientation or gender identity. Should you require any accommodation throughout the recruitment process, please do not hesitate to contact our People & Culture department.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

No recruiters or agencies, please.

"Within these walls, you are welcomed, accepted, and respected.

Here, no matter who you are or where you come from, you are home. And you're part of the team regardless of your age, sex, sexual orientation, gender identity or expression, race, marital or family status, disability, or religious belief or non-belief. All we ask is that you be ethical and inclusive in all that you do. Be respectful of all players, fans, and staff, and remember to cheer loudest for the ones wearing the blue and white. Go 'Caps"