Experience Researcher

The Experience Research team at Asana is focused on understanding the dynamics of modern work, the role technology plays, and how Asana can empower teams to thrive in a collaborative environment. Our work informs teams at every level of the company and drives key roadmap decisions. We partner with Product Design, Product Management, Data Science, Engineering, business, and Marketing teams to get deep insights about our customer's behaviors and attitudes, translating them into actionable recommendations across the company. We think big about new areas, test developing concepts, and evaluate products and services once they've rolled out.

We're looking for a creative, curious, collaborative human who is excited to help us in our mission to improve the world of work. Our ideal candidate has experience crafting and delivering a wide range of research and can balance rigor with experimentation. You'll be joining with a design-research focus on the UXR team whose mission is to drive meaningful business impact by deeply understanding our customers' needs, behaviors, and challenges. Your research will inform the evolution of our product experience.

This role is based in our Vancouver office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements.

What you'll achieve:

• Identify and prioritize research needs in partnership with product teams
• Through your research and leadership skills, ensure that we ship meaningful, informed product experiences that meet customer needs and achieve business goals
• Coach and consult with cross-functional partners on driving their own high-quality research
• Attend design crits and reviews, bringing a customer empathy lens to those conversations and identifying research opportunities before they're formally requested
• Balance strategic and tactical research to deliver high-impact results; coach & empower teams to conduct focused product research

About you:

• 4+ years of experience practicing UX Research for digital products
• Experience with a qualitative and quantitative research methods applied across the product development cycle, including but not limited to co-design, prototype testing, journey mapping, and contextual inquiry
• Strong product judgement and able to distill findings into actionable product recommendations with low/no polish deliverables and durable frameworks
• Quickly build trust and rapport with stakeholders at every level
• Strong organizational skills; ability to manage multiple projects at various stages in the research cycle
• Skilled presenter and persuasive communicator
• Flexible, creative thinker who thrives on solving ambiguous challenges
• Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making

At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply.

What we'll offer:

Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit.

For this role, the estimated base salary range is between $132,000 - $168,000 CAD. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified.

In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.

We strive to provide equitable and competitive benefits packages that support our employees worldwide and include:

• Mental health, wellness & fitness benefits
• Career coaching & support
• Inclusive family building benefits
• Long-term savings or retirement plans
• In-office culinary options to cater to your dietary preferences 

These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.

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