Front Desk Receptionist/Patient Coordinator

2 weeks ago


Burlington ON LR H, Canada Serenity Esthetics Full time $18,000 - $36,000 per year

About Serenity Esthetics

Serenity Esthetics is a premier spa brand with locations across the U.S. and Canada. We pride ourselves on being professional, innovative, and creative—our mission is to craft a truly unique, personalized experience for every client.

The hourly rate listed reflects the post-probationary rate. All new hires begin at a probationary rate during the first 90 days. After this period, a performance review will be conducted, and team members who meet expectations will advance to the standard rate based on their performance and overall contribution.

Who We Are

We've reimagined the traditional spa experience. At Serenity Esthetics, every treatment is customized to the client, emphasizing genuine connection and one-on-one care. Our goal is to blend luxury, innovation, and authenticity—delivering results that not only transform skin but also elevate the overall experience.

What It's Like Working at Serenity

If you're energetic, people-oriented, and thrive in a dynamic, fast-paced environment, you'll love it here. At Serenity Esthetics, no two days are the same. You'll be surrounded by a supportive team, engaging clients, and a positive atmosphere that makes work feel rewarding.

Forget the monotony of a typical desk job—join us for an inspiring, upbeat, and fun environment where your personality and professionalism truly shine.

Key Responsibilities

  • Greet and welcome clients with warmth and professionalism
  • Manage front desk operations: answer calls, schedule appointments, and coordinate daily flow
  • Verify and update client information and records
  • Assist with registration, check-in, and payments
  • Handle inquiries with empathy and efficiency
  • Collaborate with estheticians and management to ensure a seamless client experience
  • Uphold Serenity's service standards through exceptional customer care

Preferred Experience

  • Prior experience in a spa, salon, or customer-facing front desk role
  • Strong organizational and multitasking skills in a fast-paced environment
  • Comfort using scheduling software, phone systems, and office tools
  • Excellent communication and interpersonal skills
  • A positive, team-oriented attitude with a passion for client satisfaction
  • Basic understanding of retail or skincare products is a plus

Job Type: Full-time

Pay: From $18.00 per hour

Experience:

  • Customer service: 1 year (preferred)
  • Front desk: 1 year (preferred)
  • Organizational skills: 1 year (preferred)

Work Location: In person



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