Licensed Personal Lines CSR

Job Summary
Licensed Personal Lines CSR

My Hunter Inc.

Full-time

Hybrid | Mississauga, ON, Canada

The Opportunity
You're an experienced insurance professional who takes pride in delivering exceptional service and building lasting client relationships. At My Hunter Inc., we recognize that our success starts with dedicated, knowledgeable CSRs who go above and beyond for their clients.

We're looking for someone who thrives in a fast-paced, performance-driven environment—someone who's confident, detail-oriented, and committed to continuous learning. Our culture rewards initiative, accountability, and results. We believe in investing in our people through ongoing feedback, professional development, and opportunities for advancement.

At My Hunter Inc., you'll be part of a competitive yet collaborative team that's passionate about excellence. Our consistent year-over-year growth is driven by our people—skilled professionals who are empowered to succeed. This is more than a job; it's a place where your expertise and ambition are valued, recognized, and rewarded.

Key Responsibilities
The Personal Lines CSR is responsible for managing a portfolio of personal insurance clients and ensuring outstanding customer service delivery. The ideal candidate will have hands-on experience working with insurance company portals, Applied Rating, and Power Broker, with a strong understanding of personal insurance products.

• Manage all aspects of personal lines client accounts, including policy renewals, endorsements, cancellations, and new business processing.
• Provide professional and timely customer service via phone, email, and in-person interactions.
• Use Power Broker to maintain accurate client files and documentation.
• Utilize Applied Rating and insurance company portals (e.g., Aviva, Intact, Economical, Travelers) to quote and process personal lines policies.
• Proactively identify cross-selling and up-selling opportunities to enhance client coverage and retention.
• Communicate effectively with insurers and underwriters to secure competitive terms and resolve any coverage or billing issues.
• Ensure all client interactions and policy changes comply with RIBO regulations and brokerage procedures.
• Support the team with other administrative or account management duties as required.

Experience/Qualifications

• Active RIBO license (mandatory).
• Minimum 2 years of experience in a Personal Lines CSR role within an Ontario insurance brokerage.
• Proficiency with Power Broker, Applied Rating, and insurance company portals.
• Strong knowledge of personal lines products, commercial lines experience or exposure considered an asset.
• Excellent verbal and written communication skills with a strong client service focus.
• High attention to detail and strong organizational skills.
• Ability to work both independently and collaboratively in a hybrid work setting.
• Experience in resolving client complaints and enhancing satisfaction.
• Understanding of industry trends and ongoing product knowledge.
• Willingness to collaborate with team members to improve service delivery.

What's in it for you? (Salary, Commissions & Benefits)

• Enjoy the flexibility of a hybrid working environment in Mississauga, ON, Canada, balancing both remote and in-office work.
• Receive a competitive base salary that reflects your skills and contributions. Comprehensive health and dental benefits package.
• Supportive, collaborative team environment.
• Opportunities for ongoing professional development and advancement.

Our Commitment to Diversity, Inclusion & Belonging
At My Hunter, we are committed to fostering an inclusive and respectful workplace where everyone feels valued. We are proud to be an equal opportunity employer.

Our Commitment to Accessibility
My Hunter is committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please contact us