Closing Solutions Specialist

We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

What you'll be doing

As a CIBC Closing Specialist, you will provide invaluable support and customer service to the mortgage sales force; contribute towards identifying additional client needs (Cross sell opportunities). Your current mortgage knowledge will allow you to close deals effectively as you will liaise with mortgage specialists and advisors, clients, solicitors, underwriters, advancers and follow up on documentation to ensure seamless closings. You are flexible to work shifts between Monday to Friday 8am to 8pm.

At CIBC we enable the work environment most optimal for you to thrive in your role. You can effectively perform all work activities remotely, and will only be required to be on-site on an occasional basis.

How you'll succeed

• Client engagement - Meet department objectives by delivering the best client experience on each Mortgage file. Meet department and individual funding targets by contacting clients, lawyers, business partners, and effectively close deals. Answer inquiries from clients, related to funding of their mortgage, remotely fulfill the funding requirements, maintain strong follow up with clients, business partners and handle scenarios, questions, and issues in accordance with department objectives.
• Relationship building - Continuously develop rapport, build relationships and trust with all clients and business partners.

Who you are

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
• You're goal oriented. You're motivated by accomplishing your goals and delivering your best to make a difference.
• You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results.
• You're passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.
• You can demonstrate extensive experience in the delivery and management of CIBC Mortgage products. Strong underwriting knowledge. Strong understanding of CIBC computer applications, including COINS/CLASS, LCMS, Plexus / (AS05) Excalibur, Service Commitment and working knowledge of software packages commonly used at CIBC, i.e. Windows and Microsoft products (Word, Excel, Outlook).
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

• We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• Subject to program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact

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- CIBC is committed to clarity in our hiring process. All roles posted are opportunities we're actively recruiting for, unless stated otherwise.
- You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
- We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
- We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Expected End Date

Job Location

ON-81 Bay Street-Virtual

Employment Type

Regular

Weekly Hours

37.5

Skills

Active Listening, Call Center, Customer Experience (CX), Interpersonal Communication, Mortgages, Operational Efficiency, Outbound Calls, Work Collaboratively