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Manager, Workforce Management

3 weeks ago

Toronto, Ontario, Canada TD Full time $125,500 - $154,000

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Analytics, Insights, & Artificial Intelligence

Pay Details:

$125,500 - $154,000 CADThe pay details posted reflect a temporary market premium specific to this role that is reassessed annually.

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview
What does TD stand for? For starters, we believe in visionary leadership and insights. We believe in using every resource at our disposal to better serve our clients, and for almost every department, that begins with data. As part of Layer 6's Strategy & Operations team, you'll be at the heart of driving AI to our teams, customers, and colleagues.
TD's vision for the future? Hyper-personalized banking experiences via artificial intelligence for every single customer. If you've been in business as long as we have, you know there's no such thing as one size fits all, and a diverse, inclusive AI team is a massive part of that future achievement.
 

Job Description
You will work with Layer 6's leadership, team leads and members and other stakeholders to help develop and support Talent management strategies and activities, and operationalize workforce management- related tools, processes and reporting. Inclusive in this, you will:

  • Identify and manage Layer 6 hiring needs, and engage with recruiters and leads to track and report on progress on filling the roles
  • Plan, forecast and regularly reconcile with Finance Layer 6's jurisdictional headcount numbers against approved resource targets, and provide regular views to Layer 6 leadership
  • Manage resource role profiles with skillsets and their preferences to help assess alignment with assignment opportunities
  • Identify upcoming use cases or applied research initiatives that will require immediate vs more distant resource assignments  
  • Ensure Leads are centrally forecasting resource allocations, and identify related risks/issues, examples: a) Prolonged unfavorable allocation percentages for individual resources b) Resource gaps leaving potentially unfulfilled/delayed assignments
  • Establish and oversee resource forecasting and time-tracking in Clarity to support resource cost tracking per use case / initiative
  • Lead / facilitate employee engagement and development activities and events
  • Serve as Layer 6's Rewards & Recognition (R&R) Ambassador, facilitating rewards presentation, and working with the AI2 R&R Committee on higher level awards
  • Lead activities to fulfill and manage resource-related governance and administrative requirements (e.g., in support of Business Continuity Planning)
  • Support ad hoc /other operational business management activities and special projects as required

Qualifications

  • Experience working in a large matrix organization
  • Experience planning and facilitating workforce management activities for a large organization
  • Preferred: Working knowledge of AI/ML delivery processes
  • Experience leading and driving delivery of medium-sized business / technology projects and governance initiatives (using waterfall and agile methodologies) and has thorough knowledge of project delivery principles, practices, techniques, and tools (Jira, Clarity) – 5+ years
  • Business analysis experience (requirements solicitation, process modeling, policy / procedural documentation, cost and value estimation/assessment, etc years
  • A self-starter eager to take on different types of assignments who is comfortable with ambiguity and has a problem-solving mindset
  • Excellent leadership skills, with the ability to lead and inspire a team to perform, maximize the contributions of all team members and communicate effectively, with confidence
  • Strong collaboration skills to help uncover stakeholder needs and motivations, influence and secure the cooperation of key resources, resolve conflicts and negotiate positive outcomes
  • Adaptable to a variety of situations, individuals or groups. Understands and appreciates different and opposing perspectives
  • Have ability to understand and learn the dynamics of relationships in an organization to identify decision makers and influencers, and to predict how new events or situations will affect the organization
  • Resilient under pressure and when facing tight timelines
  • Working knowledge of productivity and BI tools (MS Office PC software applications - Excel, Word, PowerPoint, Project, Visio; Tableau)
  • Experience in the Financial Services sector is an asset
  • Experience working for a consultancy is an asset
  • Relevant university degree or equivalent work experience
  • 10+ years of work experience

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.


Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we're committed to helping you identify opportunities that support your goals.
 

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process 
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.


Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you

Language Requirement (Quebec only):

Sans Objet