Senior Manager, Audit Workforce Management

Work Location:

Hours:

Line of Business:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

Our team of trusted audit professionals interact with every part of the Bank to provide strategic guidance and independent oversight. Through due diligence, and with a strong sense of integrity, we help mitigate potential risks to our business. At the heart of audit is our specialization in all the businesses across the bank.

Safeguarding the reputation of TD's good governance depends on us.

We're counted on to provide recommendations to enhance operational performance, at every single level to foster meaningful process improvements and ensure adherence to internal and external regulations. We crunch the data, consult with our partners and stakeholders, and present our findings to mitigate the risks of today and around the corner and help keep our daily operations running smoothly for our customers.

Job Description:

As a Senior Manager, Audit Workforce Management, you will lead Audit Workforce Management as a trusted advisor to our partners through proper workforce planning & management, ensuring the right people are in the right spot at the right time providing our colleagues with legendary service. WFM supports and manages the operational and Workforce Management functions in various geographical locations; ensuring scheduling, forecasting, enterprise capacity planning and workforce management process optimization.

You would also be responsible to provide thought leadership and facilitate key strategic audit discussions with executives as you build new relationships with key enterprise partners and gain a deeper understanding into our processes. If this sounds like you, then apply today and bring your expertise of auditing and team management to help everything run smoothly.

Job Accountabilities:

The general accountabilities of this role include but are not limited to the following:

• Deliver operational leadership to Scheduling Workforce Management activities across Audit.
• Partner with business stake holders and operations to plan and schedule employees to support workload demand. Provide planning leadership to optimize scheduling and deliver best in class customer experience.
• Contribute to the best in class Workforce Management team and drive industry leading scheduling practices.
• Increase workforce flexibility with a colleague lens to meet the future demands of our colleagues evolving work life balance needs.
• Develop proposals and recommendations for Senior Leaders and Executives that identify and profile high impact, forward looking strategies, opportunities and action plans to maximize productivity and efficiencies.
• Demonstrate talent in driving new industry best scheduling concepts & leveraging WFM practices to develop leading edge strategies to create operational efficiencies.
• Proactively provide workforce management and scheduling analysis and/or structure and make recommendations to maximize productivity and efficiencies.
• Oversee Enterprise capacity planning to optimize customer / client and colleague experience, ensuring the consistent application of WFM, HR and legal related principles/requirements.
• Ensure FTE plan is achieved and proactively make recommendations to senior leadership for improvement in both efficiency in operations and opportunities optimize contact center volume.
• Remove barriers impeding work force ability to execute strategies by ensuring the appropriate resources, planning and support capability related to workforce management practices are in place.
• Ability to use and understand staffing composite data in order to deliver the most effective scheduling model across Audit.
• Provide business analysis, support definition of strategy, and general change management functions as needed.
• Ensures artifacts are preserved in accordance with program governance standards.
• Provide consultation to executives and senior leaders on project risks and mitigation strategies as necessary.
• Provide leadership, direction, advice, and guidance to the teams, thus maintaining high levels of integrity, motivation, and morale.
• Participate in Audit and enterprise committees, meetings, or programs.
• Respond to all requests in a timely manner.
• Foster an environment and culture that encourages productivity, innovation, process improvement, teamwork, and a high level of professionalism.
• Provide guidance, leadership, mentorship, and development to ensure operational results and professional and personal development objectives are achieved for the overall group.
• Identify, mitigate, and report on risk issues according to guidelines and ensure appropriate escalation processes are followed; raise nonstandard issues to relevant shareholders and audit management where required.
• Be a strategic advisor to leadership team on the management of the portfolio and financials with deep industry and enterprise knowledge.
• Lead the team in the development and integrated implementation of policies, processes, procedures, changes across multiple audit areas while ensuring they follow applicable regulations and stay knowledgeable on emerging issues, trends, and regulatory requirements.
• Build a positive and diverse work environment where team members can share their challenges by giving them equal opportunities and inspiring them to achieve common objectives.

Job Requirements:

• Over 10 years of relevant experience with undergraduate degree.
• CPA, CIA or relevant professional certifications, accounting designations, or equivalent education.
• Experience in leading Workforce Management for Financial Institutions or Audit Practices.
• Deep knowledge and understanding of businesses and organizational practices and disciplines.
• Ardent in processing and handling confidential information with discretion while acting with the highest levels of integrity.
• Proficiency with MS Office, analytical tools, and Internet applications.
• A strong negotiator and decision maker who can influence business leaders and make rationale choices.
• A dynamic leader who can work collaboratively, communicate effectively in both oral and written form, and build relationships across teams and functions in a fast-changing environment.

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Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we're committed to helping you identify opportunities that support your goals.
 

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process 
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you

Language Requirement (Quebec only):