IT Support Specialist

2 weeks ago


Remote, Canada Pho Ho Ltd. Full time $172,800 - $216,000 per year

Job Description

As an IT Support Specialist, you will be responsible for providing comprehensive technical support to our staff and clients. You will work closely with various departments to ensure all IT systems are functioning efficiently.

Responsibilities

  • Provide technical support for hardware and software issues.
  • Troubleshoot and resolve network connectivity problems.
  • Assist with the installation and configuration of IT equipment.
  • Maintain documentation of IT processes, procedures, and issues.
  • Educate staff on IT best practices and software applications.

Qualifications

  • Post-secondary education in IT, Computer Science, or a related field.
  • Proven experience in an IT support role, with a focus on customer service.
  • Strong understanding of computer systems, mobile devices, and networking.
  • Excellent problem-solving skills and attention to detail.
  • Effective communication skills, both written and verbal.

Benefits

  • Competitive salary and health benefits.
  • Opportunities for growth and development within the company.
  • Supportive and collaborative work environment.

Job Types: Full-time, Part-time

Pay: $26.66-$41.30 per hour

Benefits:

  • Dental care
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Paid time off

Work Location: Remote



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