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Implementation Specialist

2 weeks ago

Mississauga ON LW A, Canada OkRx Full time

OkRx is a Canadian health technology company dedicated to transforming how specialty medications are prescribed and accessed. Our platform simplifies the completion, submission, and tracking of complex forms, helping healthcare providers spend less time on paperwork and more time with patients. Trusted by pharmacies, clinics, and pharmaceutical manufacturers across Canada, we're driven by a mission to improve patient access to care through smart, intuitive software. At OkRx, you'll join a collaborative, mission-focused team working at the intersection of healthcare and innovation.

Job Overview

The Implementation Specialist is responsible for onboarding and training new customers in Canada on the use of OkRx applications. This role is also responsible for engaging existing customers to ensure ongoing customer success.

Duties & Responsibilities

  • Conduct (on site and remote) onboarding and training sessions for new customers
  • Provide product expertise to customers to answer questions about OkRx applications
  • Proactively follow up with customers to ensure ongoing success with OkRx applications
  • Collaborate with team members to ideate on solutions to address customer feedback
  • Participate in project and team meetings interacting and collaborating with team members as required

Requirements

  • 3+ years of experience in a software/technical consulting, patient support program or training role
  • Must be comfortable with emerging technologies, learning new software, and industries
  • Previous industry experience in patient support programs, specialty medications, or group benefit insurance is essential
  • Previous industry experience with software, tech or other training experience is considered an asset
  • Strong leadership skills and diplomatic when interacting with customers
  • Excellent communication and presentation abilities, with strong analytical and problem-solving skills
  • Strong client relationship skills; demonstrated ability to interact effectively with a diverse group of clients and colleagues
  • Ability to multi-task and manage several projects concurrently
  • Proactive approach to daily tasks and able to work independently
  • Proficiency using MS Office Products (Word, Excel, PowerPoint, Projects and Outlook)
  • French is considered an asset

Job Type: Full-time

Pay: $60,000.00-$100,000.00 per year

Benefits:

  • Vision care

Work Location: Hybrid remote in Mississauga, ON L4W 5A1