Billing Administrator

Contracts and Billing Administrator

Port Coquitlam, BC

AM/PM Systems Ltd.
is an award winning Point of Sale (POS) company with over 30 years of experience in the industry. We are one of North America's largest independent POS Solution providers. Our passion to make a difference has only grown over the years. We care to create a complexity free environment for every vertical we serve with our dedicated 24/7 customer support and customizable solutions.
Learn more about us on our company website:

.

As serious as we take our business, we strive to make our workplace just as fun. This is because we value what it means to have an immensely talented, driven and smart team.

What We Offer

· A fun, supportive and professional work environment

· Staff events: Summer BBQs, Christmas brunch with Santa, Golf events, Hockey Pool, etc.

· Competitive salary and benefits package

· Opportunities to grow

· Travel opportunities around North America

· Training

· And more……

We are currently looking for a Contracts and Billing Administrator to join our accounting team, starting immediately.

Position Summary

Working in a small team, the Contracts and Billing Administrator will work closely with the Accounting team members, Customer Service, and Sales, and will be responsible for all aspects related to customer support contracts, support billing, and other duties as required. Key responsibilities will include set up and renewal of support contracts and sales warranty, reviewing and pricing out of scope and time and materials work orders. This position requires someone with excellent communication skills, detail oriented with strong data entry skills.

Key Responsibilities

• Monitor and manage the renewal pipeline for expiring contracts and warranties, initiating timely outreach to customers.
• Prepare and issue renewal documentation, including updated pricing, terms, and service options.
• Maintain accurate contract records in the CRM and contract management systems.
• Collaborate with Sales and Customer Success teams to align renewal offers with customer needs and company strategy.
• Identify upsell or cross-sell opportunities during the renewal process and pass leads to Sales.
• Ensure contract compliance with company policies and legal requirements.
• Track and report on renewal metrics (e.g., renewal rate, churn rate, and customer feedback).
• Assist in the development and improvement of contract templates, workflows, and documentation processes.
• Support audit requests and ensure proper contract archiving and documentation.
• Pricing of completed work orders for accounting billing
• Review outstanding contracts for payment and follow up with customers

Qualifications

• 2+ years of experience in contract administration, customer service, or sales operations (experience in a POS or technology environment is a strong asset).
• Strong organizational skills and attention to detail.
• Proficient in Microsoft Office Suite; specifically Excel
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a deadline-driven environment.
• Customer-centric mindset with a proactive approach to problem-solving.
• Experience with Netsuite One World is an asset

The successful candidate will be required to complete a background check prior to commencing work.

***LMIA (LMO) or TFWP sponsorship is not available for this position.***

If you are interested in joining our team, please e-mail your resume and cover letter to

, noting "
Contract Admin
" in the subject line.

• We would like to thank all applicants who applied, however, only those short-listed will be contacted for next steps. No phone calls please.