Shop Manager

1 week ago

Edmonton AB TM N, Canada 833ea631-51df-4a5a-b8d6-e3a98ab966d9 Full time $40,000 - $50,000 per year

Job Title: Shop Manager – Truck & Trailer Repair (Mechanic Experience Required)

Location: Edmonton, Alberta Employment Type: Full-Time

About the Role

We are seeking an experienced Shop Manager to lead the daily operations of our truck and trailer repair facility. The ideal candidate is a journey person heavy-duty mechanic or an experienced technician with strong leadership skills, excellent problem-solving abilities, and a proven track record of supervising shop operations in a fast-paced environment.

Key Responsibilities

Shop Operations & Workflow

  • Oversee day-to-day operations of the truck and trailer repair shop.
  • Prioritize and schedule repair orders to ensure efficient workflow and minimal downtime.
  • Coordinate diagnostic work, repairs, inspections, and preventative maintenance.
  • Ensure all work meets company standards, OEM specifications, and Alberta safety regulations.

Leadership & Staff Management

  • Supervise and support technicians, apprentices, and shop staff.
  • Provide hands-on technical assistance when required.
  • Train, mentor, and conduct performance evaluations for shop employees.
  • Promote a positive safety culture and lead daily/weekly safety meetings.

Customer Relations

  • Communicate with customers regarding estimates, timelines, repair recommendations, and approvals.
  • Provide professional and timely updates on work progress.
  • Handle escalated customer concerns and maintain strong client relationships.

Administrative & Compliance

  • Manage work orders, inspection reports, parts requisitions, and shop documentation.
  • Ensure compliance with Alberta CVIP regulations and industry standards.
  • Work with suppliers and vendors for parts ordering and inventory control.
  • Monitor shop KPIs including productivity, efficiency, and budget targets.

Equipment & Facility Management

  • Ensure shop tools, equipment, and diagnostic devices are maintained and calibrated.
  • Oversee shop cleanliness, organization, and safe working conditions.

QualificationsRequired

  • Certified Heavy Duty Equipment Technician (HET), Truck & Transport Mechanic, or equivalent experience.
  • Minimum 5+ years of experience in truck/trailer repair, including diagnostics and hands-on troubleshooting.
  • Previous supervisory or shop management experience.
  • Strong knowledge of diesel engines, trailer systems, electrical, hydraulic, and air brake systems.
  • Familiarity with Alberta CVIP program requirements.
  • Excellent communication, leadership, and customer service skills.
  • Ability to manage multiple tasks in a fast-paced environment.

Preferred

  • Experience with fleet maintenance programs or dealership service operations.
  • Proficiency with shop management software (e.g., Mitchell, Fullbay, Fleetio, etc.).
  • Valid Class 1 or 3 driver's licence (asset).

Job Type: Full-time

Pay: $30.00-$50.00 per hour

Expected hours: 40 per week

Work Location: In person

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