Specialist, Vendor Performance

Company Summary

Come work for a company that's committed to the success of each and every employee. A place where innovators and collaborators come together and build on each other's talents. Where diversity is welcomed  and celebrated.

FCT provides industry-leading title insurance, default solutions and other real estate related products and services to legal, lending, valuation and real estate professionals across Canada. With FCT, you will have the opportunity to build a meaningful career. Join us as we continue to do exciting work and make a big impact on our colleagues, customers and communities.

Job Summary

We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us We understand that fostering a diverse and inclusive environment is critical for the success of our business, and we actively work towards it every day. 

As a Specialist, Vendor Performance within the Default Solutions division, you will be reporting to the Manager, Collections and Recoveries as part of the Managed Services Team. You will be working in partnership with the Vendor Performance Lead and other team members to support and manage the performance of assigned network vendors, ensuring the delivery of results and value to our growing client base. Attention to detail and an eye for quality is imperative along with the ability to manage through difficult conversations while providing constructive feedback. In your role as Specialist, Vendor Performance you will be called upon as a subject matter expert and may be required to participate in information gathering sessions for upcoming project work that aligns with our business unit.

As a Specialist, Vendor Performance

HERE'S HOW YOU'LL CONTRIBUTE:

• Monitor and manage Law Firms, Collection Agencies, Skip Tracers and/or Process Servers in accordance with the client expectations and guidelines.

• Monitor and manage vendor performance by utilizing a breadth of KPI reporting to identify trending and areas of opportunities for coaching/feedback to vendors for improved performance.

• Manage network communications, including but not limited to, program updates and changes, file escalations.

• Complete vendor performance assessments with feedback presented to the vendor with noted workplans and follow up to ensure our program standards.

• Complete assigned operational tasks and act as 'back up' to cover additional tasks, as required, based on client requirements.

• Project participation – act as SME, participate in meetings and complete system testing relevant to our line of business as required. 

HERE'S WHAT YOU'LL BRING:

• Demonstrated experience (3-5 years) in Collections, Litigation and/or debt Recovery with secured/unsecured bank products, knowledgeable on legal remedies for consumer & commercial accounts. Prior credit lending experience an asset.

• Excellent time management skills, ability to prioritize and contribute to multiple projects simultaneously, work in a fast paced, dynamic environment.

• Positive, Self-motivated, customer focused, assertive, with the ability to learn quickly, take initiative and work independently.

• Strong verbal, written and interpersonal skills required with the ability to interface effectively with cross functional teams, both internal and external stakeholders.

• Proficiency in Microsoft Office with strong Excel and PowerPoint skills and demonstrated experience working with Customer Relationship Management systems (CRMs).

• Ability to travel within Canada (minimal)

HERE'S WHAT SETS US APART: 

Through mentoring, innovative tools, and a variety of programs that engage and reward, we empower each employee to be great and drive results.

• Comprehensive benefits that include Employee and Family Assistance Program (EFAP) and Wellness Essentials

• Group retirement savings plan with company match

• Paid holidays and generous paid time off

• Hybrid work arrangements

• Paid volunteer opportunities and charitable donation matching

• Employee recognition programs that include referral incentives

• Potential for performance-based incentives 

• The opportunity to participate in our stock purchase plan

• And more

*As per terms of the employment agreement

The Great Place to Work Institute has named FCT one of Canada's Top 50 Best Workplaces, Best Workplaces in Canada for Financial Services & Insurance, Best Workplaces in Canada for Women, Best Workplaces in Canada for Inclusion and Best Workplaces in Canada for Mental Wellness. We're also one of Achievers 50 Most Engaged Workplaces in North America.

By joining us, you will not only be part of an award-winning organization, you will be part of a workforce that is engaged and empowered to succeed.

Thank you for considering FCT. We look forward to meeting you.

In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted as part of FCT's hiring process.

To avoid any delays in the recruitment process, if you require accommodation to apply, please provide your accommodation needs in advance. You may also be required to submit adequate medical/other documentation to Human Resources to support your request for accommodation.

FCT is an equal opportunity employer and is committed to an active nondiscrimination program. All recruitment, hiring, placements, transfers, promotions, training, compensation, benefits, discipline, and other terms and conditions of employment will be on the basis of the qualifications of the individual regardless of race, colour, place of origin, ethnic origin, citizenship, handicap (including mental and physical disability), sex, sexual orientation, gender identity and expression, creed (religion), marital status, family status (being in a parent/child relationship), age, or any other basis prohibited by the applicable provincial or federal human rights legislation.

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