Part-Time Dispatcher/Customer Service
2 weeks ago
Overview
We are seeking a dedicated and detail-oriented Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional support to our clients and managing various aspects of transportation and supply chain operations. Your ability to communicate effectively and handle multiple tasks will be essential in ensuring customer satisfaction and operational efficiency.
Duties
- Respond to customer inquiries via phone, email, and other communication channels with professionalism and courtesy.
- Utilize transportation management systems and AS400 software to manage orders, track shipments, and resolve issues.
- Collaborate with supply chain partners, including 3PL providers, to ensure timely delivery of freight.
- Perform data entry tasks accurately while maintaining detailed records of customer interactions.
- Analyze shipping and receiving data to identify trends or issues that may affect service quality.
- Demonstrate excellent phone etiquette while handling multi-line phone systems.
- Maintain effective communication with internal teams to facilitate smooth operations.
- Assist in the coordination of shipping schedules and documentation as necessary.
Qualifications
- Proficiency in transportation management systems, AS400, SyteLine, or similar software is preferred.
- Strong understanding of supply chain processes and 3PL operations.
- Excellent typing skills with a high level of accuracy for data entry tasks.
- Strong analytical skills to assess data and provide insights for improvement.
- Exceptional communication skills, both verbal and written, with a focus on customer service excellence.
- Ability to multitask effectively in a fast-paced environment while maintaining attention to detail.
- Previous experience in freight handling or logistics is a plus. Join our team as a Customer Service Representative where your skills will contribute significantly to our mission of delivering outstanding service
Job Type: Part-time
Pay: $18.00-$19.00 per hour
Expected hours: No less than 16 per week
Work Location: In person
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