Dispatcher/customer Service

2 weeks ago

Mississauga, Canada Arctic Glacier Full time

**Dispatch/Customer Service**
- Bringing More to the Party_
- At Arctic Glacier we create value with quality products and great service experiences._
- Sure, we have exciting job opportunities, but there’s also the great pay, rewarding work, and clear vision of doing the right thing - by our customers and associates. Our team goes the extra mile for our customers, and in turn they get the support of the company. We pride ourselves on having a compassionate atmosphere, where our team feels empowered to do their best. This includes an unwavering commitment to associate safety and the flexibility to work around personal commitments._

Reporting to the Distribution Manager, this position is responsible for answering or responding to all inbound calls from customers and dispatching drivers to ensure all deliveries are made in a quick and efficient manner. In addition, the Dispatcher coordinates and maintains the dock area and maintenance of all vehicles.

**Key Responsibilities**:

- Responsible for correspondence with customers and dispatch drivers.
- Communicates with drivers on day-to-day assignments.
- Reconciles all cash and driver invoices.
- Builds base routes for drivers.
- Maintains handheld invoicing system.
- Coordinates the dock area involving the loading of trucks, shipping, and receiving.
- Evaluates the availability of trucks for ice delivery as well as for repairs and maintenance.
- Reviews driver logs and vehicle inspection reports and monitors adherence and compliance based on metric reporting.
- Supports DOT compliance and other safety initiatives.
- Receives merchandiser repair calls and dispatches service technicians.
- 1 to 2 years’ experience working in a distribution environment.
- Excellent written and verbal communication skills.
- Basic math and cash handling skills.
- Ability to work independently as well as in a team setting.
- Comfortable with a fast-paced environment and ability to shift focus to meet client needs.
- Must be comfortable working with hand held units.
- Working knowledge in Microsoft Office products, including Excel and Outlook.
- Must be available to work evenings, weekends, holidays.

Reporting Structure: Distribution Manager

Pay: $20.00-$22.00 per hour

**Benefits**:

- Dental care
- Paid time off
- Vision care

Schedule:

- 10 hour shift
- Overtime
- Weekend availability

Application question(s):

- This is a full time position with hourly pay. Are you available to work evenings, weekends and nights as needed?

**Experience**:

- distribution: 1 year (required)
- Microsoft Outlook: 1 year (required)
- Customer service: 1 year (required)
- Microsoft Office: 1 year (required)

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