Human Resources Manager – Bilingual

About Messagepoint

Messagepoint is a privately-owned software company providing an AI-powered SaaS solution that enables enterprises to manage and personalize customer communications with greater speed, accuracy, and control. Our award-winning platform empowers business users to create and optimize compliant, personalized communications across digital and print channels using advanced content intelligence and large language models.

Messagepoint is headquartered in Toronto with employees located throughout Canada, the United States and the UK.

Position Overview

Reporting to the EVP, Human Resources, the Bilingual Human Resources Manager will be a key contributor within the Human Resources team at Messagepoint. This hybrid position blends responsibilities typically associated with a Human Resources Manager and a HR Generalist, providing hands-on support across all core HR functions.

The ideal candidate will bring both tactical expertise and strategic awareness, applying sound judgment, strong communication skills, and a problem-solving mindset. This role supports employees in Canada, the U.S., and the UK, with responsibilities spanning HRIS management, policy administration, compliance, benefits, recruitment, onboarding, immigration, employee relations, day-to-day HR operations, facilities and office management.

Responsibilities

General HR Support & Employee Relations

• Serve as the first point of contact for HR inquiries from employees and managers across all jurisdictions.
• Provide day-to-day support for employee relations matters, ensuring professionalism, fairness, and confidentiality.
• Facilitate full-cycle onboarding and offboarding, including new-hire orientation, probationary check-ins, and exit interviews.
• Support HR programs and initiatives that reinforce employee engagement, well-being, and an inclusive workplace culture.

Benefits Administration

• Administer employee benefits programs in Canada, the U.S., and the UK, including health, dental, vision, life insurance, and retirement plans.
• Act as a liaison with benefits carriers and broker partners to resolve employee issues and answer benefit-related questions.
• Support annual renewals, plan updates, and open-enrollment activities.
• Ensure benefits documentation and communication are accurate, timely, and accessible.

HRIS Management (BambooHR)

• Maintain accurate, confidential, and up-to-date employee records within BambooHR.
• Generate HR dashboards, metrics, and analyses to support data-driven decision-making.
• Train employees and people managers on HRIS workflows, self-service capabilities, and best practices.
• Identify opportunities to improve data integrity, automate processes, and enhance system utilization.

Immigration & Global Mobility Support

• Support immigration, work permits, and relocation processes for new hires and existing employees.
• Coordinate with external immigration counsel and government agencies, maintaining accurate documentation and timelines.
• Track work permit and visa statuses to ensure organizational compliance and risk mitigation.

Employment Verification & Compliance

• Respond to employment verification requests with accuracy, confidentiality, and timeliness.
• Ensure HR practices and documentation comply with local employment legislation and internal policies across all regions.
• Maintain organized and complete employee files; support internal and external audits as required.
• Assist in updating HR policies and procedures to reflect evolving legal and operational requirements.

HR Program & Talent Support

• Support annual performance evaluation cycles, employee engagement surveys, and professional development initiatives.
• Assist in coordinating employee events and culture-building activities.
• Provide recruitment support, including job postings, interview scheduling, candidate communications, and coordination with hiring managers.
• Contribute to ongoing HR projects that enhance organizational effectiveness, employee experience, and operational efficiency.

Facilities & Office Management

• Oversee office supply ordering and vendor coordination
• Liaise with building management to ensure timely maintenance and repairs
• Support office logistics for employee events and order food for team gatherings
• Help maintain an organized, welcoming, and well-functioning office environment

Qualifications

• 5+ years of progressive HR experience in a generalist, advisor, or HR Manager capacity; experience in a technology or SaaS environment preferred.
• Bilingual proficiency in English and French (spoken and written).
• Demonstrated experience with HRIS platforms; BambooHR experience strongly preferred.
• Experience administering benefits programs in Canada; U.S. and UK experience considered a strong asset.
• Familiarity with immigration processes and international employment practices.
• Strong communication, interpersonal, and customer-service skills with the ability to build trust and credibility.
• Exceptional organizational skills with strong attention to detail and the ability to balance multiple priorities.
• Proven ability to handle confidential information with discretion and sound judgment.
• Solid understanding of employment legislation in Canada; knowledge of U.S. and UK employment laws is an asset.
• Post-secondary education in Human Resources, Business Administration, or related field; professional HR designation (CHRP, CPHR, SHRM-CP) is an asset.

Why Join Messagepoint?

• You'll be joining a small HR team where your impact will be immediate and meaningful.
• Make a global impact by supporting employees across Canada, the U.S., and the UK.
• Grow your HR career by gaining hands-on experience across multiple HR disciplines in a dynamic and evolving organization.

Messagepoint is an Equal Opportunity Employer and encourages diversity and inclusion in the workplace.

We thank you for your interest, however, only those who qualify for an interview will be contacted.