Summer Reservations Agent

1 day ago


Canmore, Canada Snowy Owl Sled Dog Tours Full time

We here at Snowy Owl Sled Dog Tours & White Wolf Rafting are looking for a customer service superstar who thrives in a fun, fast-paced, and dynamic work environment.

If you answered "yes", this opportunity might be perfect for you

We are currently seeking full-time Reservations Agents to join our team at our downtown Canmore office for the Summer 2026 season, running from May to October 2026.

There is also the opportunity for the right candidate to continue working with us during the Winter 2026–2027 dog sledding season.

We are seeking a detail-oriented Reservations Agent who enjoys working with people and takes pride in delivering exceptional customer service.

What You'll Be Doing:

  • Answer incoming calls and assist guests with reservations
  • Respond to all emails in a professional and timely manner
  • Provide information about all our summer and winter tours
  • Process reservations accurately and efficiently
  • Handle customer inquiries and resolve issues or concerns
  • Maintain a positive and professional attitude at all times
  • Collaborate with other staff to ensure seamless guest experiences

What We're Looking For:

  • Previous experience in hospitality, tourism or customer service preferred
  • Excellent phone and email communication skills
  • Strong customer service skills with a focus on guest satisfaction
  • Familiarity with front desk or reservations operations
  • Ability to work in a fast-paced environment while maintaining attention to detail
  • A reliable self-starter who takes initiative
  • A friendly, outgoing personality and team-first attitude

This position offers the opportunity to work in a lively tourism environment, interact with guests from around the world, and help create memorable Rocky Mountain adventures.

If you're passionate about providing exceptional service and enjoy working as part of a team, we would love to hear from you

Due to a high volume of applications, only qualified candidates will be contacted for an interview.

***PLEASE NOTE: WE DO NOT PROVIDE STAFF ACCOMMODATION***

Job Types: Full-time, Seasonal

Contract length: 5 months

Pay: $18.00-$19.00 per hour

Benefits:

  • Company events
  • Flexible schedule
  • Store discount

Work Location: In person


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