Reservations Agent

Reservations Agent
Everwild by Basecamp, Canmore

About Basecamp Resorts & Everwild

Basecamp is a rapidly growing chain of boutique hotels based in Canmore, Banff, Lake Louise & Kananaskis in Alberta and Revelstoke in British Columbia. We are an energetic team driven by our core values and providing our guests a home away from home. 

Everwild Nordic Spa and Hotel aims to raise the bar in wellness hospitality, blending authentic tradition with fresh, evolving experiences. Everwild is redefining mountain hospitality.  

Why Work for Us? 

• Quarterly gratuity program
• Paid lunch breaks
• Group health benefits plan (Dental, Vision, Paramedical, and more) 
• Generous staff discounts at all our properties
• Family and friends discount at Basecamp properties
• Company paid staff events.
• Room for advancement in our growing company
• Be part of western Canada's fastest-growing hospitality brand
• A hands-on people focused Basecamp culture

Position Overview

Under the supervision of the Spa Manager, the Reservations Agent is a key point of contact for guests seeking information and reservations for accommodation, spa experiences, packages, and promotions at Everwild Nordic Spa and Hotel. This role supports daily occupancy and revenue goals by ensuring reservations are accurately entered, maintained, and communicated across departments.

Wage: $20

Shifts: Full-time/Permanent. Days, evenings & weekends.

Key Responsibilities

Guest Reservations & Customer Service

• Respond to guest inquiries via phone, email, and online platforms in a professional and welcoming manner
• Assist guests with booking accommodations, spa access, packages, and promotions
• Provide accurate information regarding availability, rates, policies, and amenities
• Handle reservation modifications, cancellations, and special requests efficiently
• Ensure a seamless and positive guest experience from first contact to arrival

Reservation System & Booking Accuracy

• Accurately enter and maintain reservations in the Property Management System (PMS)
• Maintain up-to-date guest profiles, notes, and preferences
• Ensure reservation data accuracy to support smooth operations across departments

Revenue & Payment Coordination

• Process payments, deposits, refunds in accordance with policies
• Track cancellations and no-shows to support occupancy and revenue goals
• Assist with basic revenue and reservation reporting as required
• Support gift card tracking and promotional booking coordination
• Communicate discrepancies to management or accounting as needed

Communication & Operational Support

• Collaborate with Front Office, Guest Services, Spa and Reservations & Group Team
• Communicate special requests, VIP notes, and operational needs clearly
• Assist in resolving guest concerns related to reservations
• Support day-to-day administrative tasks and departmental initiatives
• Perform other duties as assigned

Requirements

• Previous experience in reservations, guest services, or hospitality is preferred.
• Strong attention to detail and organizational skills.
• Excellent verbal and written communication skills
• Ability to prioritize tasks, manage time efficiently, and work in a fast-paced environment.
• Familiarity with online travel agency platforms and booking platforms.
• Proficiency with reservation systems and property management software.

Basecamp Resorts is an equal opportunity employer, dedicated to building a workplace that values diversity and ensures equal opportunities for all. We are committed inclusion; we celebrate differences and actively welcome applications from individuals of underrepresented backgrounds and communities. We comply with all applicable laws that prohibit discrimination when making all decisions about employment. If you would like to enquire about an adjustment, or need assistance with completing the application process, please contact Beth at to discuss your needs confidentially.