Service Writer

2 days ago

Camrose AB TV W, Canada Battle River Implements Full time

Purpose:

Assist the service manager in maintaining accurate and on-time reports and records relative to the service department's operation within the dealership.

Responsibilities:

  • Fields internal and external customer inquiries to the Service Department.
  • Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced.
  • Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager.
  • Maintains Service Department filing and records.
  • Maintains accessories and supplies and prepares replacement orders.
  • May prepare Service Technician efficiency reports.
  • Follows all safety rules and regulations in performing work assignments.
  • Other duties assigned by Management or directly related to customer service.

Experience, Education, Skills and Knowledge:

  • 1+ years in an office environment or as an administrative assistant is preferred.
  • Understands basic accounting fundamentals.
  • Ability to use standard desktop load applications such as Microsoft Office and internet functions.
  • High level of attention to detail and accuracy.
  • High School Diploma or equivalent experience.
  • Strong organizational and time management skills.
  • Professional telephone etiquette.
  • Strong oral and written communication skills.

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