Front Counter/ Service Writer

1 week ago

Dryden ON PN W, Canada D&S Auto Glass Full time $92,000 - $104,000 per year

D&S Auto Glass, The Region's Only Auto Glass Shop is looking to fill the following position

Front Counter/ Service Writer

This is a full time permanent position Monday to Friday 8am to 5pm.

Staring wage is $20.00 per hour depending on qualifications.

Apply to or in person at 164 Grand Trunk Ave.

Duties/Responsibilities:

  • 90% of the job requires speaking on the phone and in person with customers, co-workers and suppliers therefore the candidate must be able to speak clearly and effectively in the English language.
  • Act as the primary point of contact for customers regarding service inquiries and repairs.
  • Schedule service appointments and manage workflow efficiently to maximize shop productivity.
  • Handle phone and emails from customers pertaining to price quotes for auto glass, auto glass repairs and installation products.
  • Intake and assist walk-ins, appointments, and returning customers.
  • Create estimates, price quotes, and invoices for auto glass work.
  • Answer phones and return customer calls.
  • Provide excellent customer service

· Maintain a professional appearance and positive attitude

· Ensure accuracy when ordering parts.

· Assume other duties as assigned.

Required Skills/Abilities:

  • Strong organizational skills with the ability to manage multiple tasks and competing priorities under pressure.
  • Must have a positive attitude and customer service mindset.
  • Must have good written and verbal communication skills.
  • Ability to work well alone and as part of a team.
  • Must have basic computer skills.
  • Must have strong communication skills.
  • Drivers license in good standing is an asset.
  • Be attentive to details.
  • Must have the ability work under conditions of frequent interruptions.

Education and Experience:

High School graduate or equivalent

Essential Physical Demands/Work Environment:

Work is primarily sedentary: must be able to sit and or stand for extended periods of time and use a phone, computer, keyboard, and mouse, frequently.

Hourly Rate: $20.00

Job Types: Full-time, Permanent

Pay: $20.00-$23.00 per hour

Expected hours: 40 per week

Work Location: In person

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