Service Writer

Inner City Diesel Ltd. (ICD) is excited to announce we are seeking a Service Writer to expand our team at our Fort McMurray shop on 181 Robertson Road We are looking for someone to develop strong relationships with customers through successful management of product and service delivery.

This position is on a Monday to Friday schedule, 8 hours per day. The successful candidate must have their own form of transportation to and from work (public transit not available to our shop at 181 Robertson Road).

About Inner City Diesel

ICD is a privately owned, proud First Nations company, that is actively growing its workforce and services across Western Canada. ICD Group is your one stop shop for all your maintenance, pumping, dredging, tailings, and fleet management needs

Why join our team?

• Safety is #1: Our top priority is always the health and safety of our team.
• Comprehensive Compensation Package: enjoy competitive wages, Group RRSP matching, and a robust group benefits package including, but not limited to, extended health, vision care, dental, group life, long term disability, and an employee and family assistance program.
• Recognition & Rewards: We celebrate your contributions with bonuses and rewards based on performance, length of service, successful referrals, and retention.
• Family-Focused Culture: Be part of a team that values connection With events like BBQs, team dinners, annual camping trips, and festive holiday parties, just to name a few
• Growth Opportunities: Access to ongoing training, professional development, and progression planning.
• Meaningful Careers: Your work makes an impact, and you set the bar

Our employees take pride in their work, and our clients are consistently impressed by our work ethic and professionalism At ICD, we build lasting relationships based on honesty, integrity, and perseverance. Join a team where our culture revolves around being your #1 Trusted Provider.

Responsibilities:

• Answer inquires and provide information to customers.
• Maintaining computerized customer profile information.
• Developing cost estimates.
• Explain the type and cost of services offered to customers.
• Receive and process payments on cash accounts.
• Investigate complaints and work closely with Supervisor to resolve them
• Access and process information including ensuring that all PO's are in place before work commences.
• Maintain records and statistics via excel spreadsheets.
• Perform general office duties including answering phones, maintaining filing system, photocopying, scanning, and emailing.

Required Qualifications:

• Minimum of 2 years' working experience as a service writer
• 1 year of parts ordering experience
• Strong computer skills
• Ability to analyze and interpret the needs of customers and offer the appropriate options, solutions, and resolutions required.
• Able to deal with people sensitively, tactfully, diplomatically, and professionally always.
• Own form of transportation to and from work (public transit not available to office location).

Desired Qualifications:

• Previous automotive, fleet & equipment experience is an asset.

Key Strengths and Competencies:

• Ability to multitask, remain organized and work well under pressure
• Strong customer service and troubleshooting skills.
• Strong work ethic and positive team attitude.
• Willing to follow all ICD Employee Policies
• Willing to follow all ICD Health, Safety and Environmental Procedures

Successful candidates must have following prior to confirmation of their start date:

• Copy of valid Class 5 (or greater) driver's license
• Copy of current 3-year clean driver's abstract
• Copies of safety and training certificates

All employees must participate in, promote, and contribute to ICD's Safety-First culture. This includes, but is not limited to, following Safe Work practices and procedures, attending safety meetings and toolbox talks, understanding and navigating our digital safety application (SiteDocs), completing FLRA's, using PPE, inspection of vehicles, tools, and equipment, and more.

If you are a motivated and hard-working individual who would like to be part of the exciting growth and development of our expanding company that offers competitive wages, then apply today

Please note, this job description is not intended to be all-inclusive. The employee may perform other related duties as required to meet the ongoing needs of the organization. While we appreciate all applications, only candidates selected for an interview will be contacted.

Inner City Diesel is proud to be an Equal Opportunity Employer and is committed to fostering an honest and inclusive workplace where everyone feels valued and respected. ​If you require accommodation during the application or interview process, please let us know as we are here to support you.

Job Types: Full-time, Permanent

Pay: $30.00-$37.00 per hour

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• RRSP match
• Vision care

Application question(s):

• Do you have your own form of transportation to get to and from work (public transit not available)?

Experience:

• fleet service writing: 2 years (preferred)
• Service Writer: 2 years (required)
• automotive service writing: 2 years (preferred)

Work Location: In person