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Service Writer
1 month ago
High River Autoplex is hiring for a full-time RV Service Writer. RV Experience Preferred Minimum Requirements: Excellent customer service skills Proficient computer skills Ability to work unsupervised Must be organized and self-motivated Possess strong written and verbal communication skills Motivated team player with a strong sense of commitment to the customer Have the ability to deal with large volumes of work and be flexible to changing priorities Ability to handle stressful situations in a calm and efficient manner Ability to read and comprehend policy and procedure Excellent verbal and written communication skills Strong record of positive Customer Satisfaction results High School diploma or equivalent preferred Job Responsibilities: Essential Duties and Responsibilities - Other duties may be assigned at a later date: Book Appointments Open new work orders, accurately recording customer information and requirements Handle incoming phone calls in a professional manner Deal with customer requests and questions in a timely and friendly manner Keep customers updated as needed regarding ongoing repairs and offer explanations for work required and/or suggested so that customers can make informed decisions Inform customers of upcoming repairs/services required Confirm that all work and pricing is approved by the customer prior to work being performed Monitor activities at service counter including customer contact, parts shipping and receiving Complete various clerical duties including photocopying, faxing, sorting/filing, etc. Receiving customer payments Company Profile: The ideal candidate will have service experience at a RV dealership, but other Service Writer experience will be considered. Customer service is our main priority, so remaining professional is always essential. Contact: Service Manager - Mischele Dickson Job Types: Full-time, Permanent Pay: $22.00-$24.00 per hour Benefits: Dental care Extended health care On-site parking Work Location: In person
