Customer Service Assistant

1 week ago

St Catharines ON LR K, Canada St. Catharines Public Library Full time

Posted: November 25, 2025

Closes: December 2, 2025

Location: System wide position that may be assigned to any SCPL Branch.

Job Summary:

This position reports to the Manager, Customer Service and functions as part of the Customer Service team providing and supporting information and reference services, reader's advisory, circulation, digital assistance and program planning and implementation. Working as part of a collaborative team environment, will work towards achieving the strategic goals of SCPL through customer service & access, programming & outreach, and teamwork.

Duties and Responsibilities:

  • Customer Service and Access

  • Models and provides service excellence in all interactions with the public;

  • Communicates effectively with a variety of audiences and individuals from diverse backgrounds;
  • Provides readers' advisory, reference, library orientation, customer guidance, research support, circulation tasks and membership updates;
  • May participate in the maintenance of library collections, marketing the library collections through displays and maintain a good working knowledge of the resources and collections;
  • Performs other customer service related duties as required.

  • Programming & Outreach

  • Working with the Programming & Outreach Librarian and colleagues, develops and facilitates programs and outreach, class visits, and tours that align with the Library's strategic goals;

  • Continually measures and evaluates the effectiveness of programs and outreach, making recommendations to the Programming & Outreach Librarian and colleagues for improvements;
  • Liaises with relevant community organizations and groups to build and maintain a network of community contacts;
  • Uses outreach opportunities to engage customers in library membership and position the library as a trusted community development partner;
  • Works with the Programming and Outreach Team, to increase awareness of the library's programs, through print and online promotions;
  • Facilitates a welcoming environment for community volunteers assisting with outreach and/or programming.

  • Teamwork

  • Participates in team meetings to communicate updates, address concerns, plan programming and/or outreach;

  • Works with team members to ensure branch workflow is smooth and efficient, providing direction when necessary;
  • Fosters and maintains positive work relationships with library staff;
  • Contributes to healthy and safe work environment while supporting the Library's mission and values.

Qualifications:

  • Library Technician Diploma, degree, or equivalent.
  • Minimum 1 years' experience working in a public library or program planning and delivery and/or customer service.
  • Excellent interpersonal and communication skills.
  • Proficient using technology to work and provide assistance to others, including electronic resources, devices, Microsoft Office, etc.
  • Current Criminal Records Check.

Hours of Work:

Not more than 48 hours per 2 week pay period, weekdays, evenings, and weekends (including Sundays) as required,

Hourly Rate:

$ $31.861 per hour (Pay Group 4, July 2024 PT schedule)

St. Catharines Public Library is an equal opportunity employer committed to inclusive, barrier-free recruitment, selection processes, and work environments. Please advise Human Resources to ensure your accommodation needs under the OHRC and Accessibility for Ontarians with Disabilities Act are provided through all stages of the recruitment process. SCPL uses AI to screen, select and assess applicants during the recruitment process.

  • Customer Service Representative

    5 days ago

    St. Catharines, Canada Lincoln Appliance Service Centre Full time

    The CSR is responsible to provide customer service over the phone and in person while doing office-related duties using technology such as computers, printers and debit machines. In your capacity as a CSR you remain flexible to provide any assistance that may be required by your Office Supervisors. **Essential Job Functions**: In your capacity as a CSR you...

  • Customer Service Representative

    1 day ago

    St. Catharines, Canada Lincoln Appliance Service Centre Inc Full time

    **Customer Service Representative Job Posting** Lincoln Appliance Service Centre was established in 1967 and is located in St. Catharines, servicing the Niagara Region as well as the Hamilton area. Lincoln Appliance provides major appliance service & parts, employing 19 service technicians & an office staff of 24, which includes in-shop technicians. We...

  • Customer Service Representative

    1 week ago

    St. Catharines, Canada Lincoln Appliance Service Centre Inc Full time

    **Customer Service Representative Job Posting** Lincoln Appliance Service Centre was established in 1967 and is located in St. Catharines, servicing the Niagara Region as well as the Hamilton area. Lincoln Appliance provides major appliance service & parts, employing 19 service technicians & an office staff of 24, which includes in-shop technicians. We...

  • CSR - Customer Service Representative

    3 days ago

    St. Catharines, Ontario, Canada Lincoln Appliance Service Centre Inc Full time

    Customer Service Representative Job PostingWe are a local company looking for a full time customer service representative. In this role, flexibility , a customer-focused approach and attention to detail is essential. Hours of work are on a Monday - Friday 8-5 schedule.Experience/Qualifications – We will only contact candidates with customer service...

  • Customer Service

    1 week ago

    St. Catharines, ON LT K, Canada Ontario Inc. OA Jimmy The Greek Full time

    OverviewWe are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. This role is essential in providing exceptional service to our customers, ensuring their needs are met promptly and effectively. The ideal candidate will possess strong communication skills, a customer-oriented mindset, and the ability to handle...

  • Customer Service Representative

    1 week ago

    St. Catharines, ON LR Y, Canada Natural Purity Full time

    The Customer Service Representative is responsible for the brand and market presence of a well-established environmental solutions company and establishing and continuing relationship development with our customers. Additionally, the Customer Service Representative is responsible for developing new market opportunities through lead generation.Key Areas of...

  • Customer Service Role

    1 week ago

    St. Catharines, Ontario, Canada Ministry of Public and Business Service Delivery and Procurement Full time

    Back to search resultsApply By: Tuesday, January 20, :59 pm ESTCustomer Service Role - Bilingual (English/French)Job ID:239560Posting status:OpenOrganization:Ministry of Public and Business Service Delivery and ProcurementDivision:ServiceOntarioCity:St CatharinesPosition(s) language:Bilingual English/FrenchJob term:1 Temporary assignment/contract up to 12...

  • Customer Service

    1 week ago

    St. Catharines, Ontario, Canada Brock University Full time

    Please submit your application through the following link in order to be considered:Post End Date: December 2, 2025 at 11:59PMPlease note: Interviews will take place in December, with an anticipated start date in January 2026.About the Role:Reporting to the Supervisor, Printing Services, the Customer Service & Printing Coordinator is responsible for...

  • Customer Service Assistant

    1 week ago

    St. Catharines, ON LP N, Canada St. Catharines Public Library Full time

    Posted: November 25, 2025Closes: December 2, 2025 Location: System wide position that may be assigned to any SCPL Branch.Job Summary:This position reports to the Manager Programming & Promotions and functions as part of the Programming & Promotions team providing and supporting program planning and implementation, information and reference services,...

  • Customer Service Assistant

    3 days ago

    St. Catharines, Canada St Catharines Public Library Full time

    Posted: May 6, 2025 Closes: May 13, 2025 **Location**:Programming and Promotions department. System wide position that may be assigned to any SCPL Branch. **Job Summary**: This position reports to the Manager, Programming and Promotions and functions as part of the Programming & Promotions team providing and supporting program planning and implementation,...