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Customer Service

2 weeks ago

St Catharines, Ontario, Canada Brock University Full time

Please submit your application through the following link in order to be considered:

Post End Date: December 2, 2025 at 11:59PM

Please note: Interviews will take place in December, with an anticipated start date in January 2026.

About the Role:

Reporting to the Supervisor, Printing Services, the Customer Service & Printing Coordinator is responsible for supporting an engaged customer service experience by managing daily Printing Services operations and equipment. The Customer Service & Printing Coordinator prioritizes the printing services workflow; coordinates and advises on large printing projects; and manages printing materials inventory. The incumbent also provides expert guidance and training to other users on the printing equipment.

The Customer Service & Printing Coordinator will:

  • Serve as a point of contact for customers and offer expertise and guidance for their printing requirements (i.e., design, layout, material variety, review/proofing, etc.);
  • Administer Printing Services operations, including execution and coordination of special orders and complete related paperwork;
  • Answer phone calls, e-mails and faxes regarding printing & stationery orders;
  • Quote printing jobs for in-house and outsourced requests;
  • Schedule work and order required materials for production;
  • Meet with departments to coordinate and advise on large and involved Print & Mail packages (e.g., recruiting materials, diplomas, offer packages, letters, pledge cards, exam materials, etc.);
  • Engage with customers related to their printing orders, including answering questions, complaints, and rectifying issues to ensure effective customer service;
  • Execute the assembly & processing of orders including printing, sorting, fulfilling, and shipping orders including ensuring order accuracy;
  • Assist with financial administration duties including the correct and appropriate billing of charges such as billing for internal purchases, shipping, and external clients.

Key Skills and Experience:

  • A post-secondary diploma or degree in a related field;
  • Experience within the customer service and printing industry role or a related trade (i.e., graphic design);
  • Knowledge of general office administration, including office procedures, shared drives, inventory management, and communications;
  • Proficient in MS Office applications, particularly Excel;
  • Excellent interpersonal, customer service, consultation, advising and communication skills;
  • Strong attention to detail for proofing printing materials;
  • Strong critical thinking and decision-making skills required to schedule and coordinate printing operations;
  • Detail-oriented, with strong organization and time management skills.

Salary and Total Rewards:

  • Job Grade I, Salary Scale ($52,093 - $84,476);
  • Target Hiring Range: $52,093 - $55,000 *
  • This is a permanent position that includes:
  • Health & Dental Benefits: Comprehensive extended health, dental, and vision coverage.
  • Pension Plan: Enrollment eligibility in the Brock University Pension Plan.
  • Vacation: Up to 3 weeks per year, in addition to university holidays.
  • Professional Development: Eligibility for the Brock Tuition Waiver Program.

*The final salary is based on experience, internal equity, and budget considerations within the target hiring range.

Job Types: Full-time, Permanent

Pay: $52,093.00-$55,000.00 per year

Benefits:

  • Employee assistance program
  • Extended health care
  • Paid time off

Work Location: In person