Customer Service Representative

1 week ago

St Catharines, Canada Lincoln Appliance Service Centre Full time

The CSR is responsible to provide customer service over the phone and in person while doing office-related duties using technology such as computers, printers and debit machines. In your capacity as a CSR you remain flexible to provide any assistance that may be required by your Office Supervisors.

**Essential Job Functions**:
In your capacity as a CSR you will be responsible for the following but not limited to:
Daily:
Arrive early enough so that you can boot your computer system and get your printer and programs ready to start assisting Office Manager at 8:00am sharp.

Answer and make phone calls; take phone messages; provide customer service over the phone and in person; assist in product sales and receive such payments; writing receipts; printing work orders; handle debit transactions; operating in-house program (C2S) to map techs’ days, monitor techs’ days, schedule appointments, enter data, close calls; possibly research and quote on parts; do on-line research; send and receive faxes; make photocopies; provide assistance to Office Supervisors; data entries; call history research and assist in inventory.

**Job Types**: Full-time, Permanent

**Salary**: From $15.50 per hour

Schedule:

- Day shift

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