Human Resources Generalist

Job Description:

In this role, the HR Generalist will take responsibility for providing first-level support for employee relations and performance management primarily for the Distribution Centre, Logistics and Store groups in BC. This role also assists with other client groups, as required. 

In order to provide the best support to our team, this is a hybrid role which requires 3 days onsite at our Surrey Distribution Centre.

Salary Range: $60,000-$70,000

Why work for us?

At Pet Valu we understand that your pet is part of the family, because we're devoted pet lovers too. We have been providing pets with everything they need to live healthy, happy, and active lives for more that 40 years.

Our employees are the key to our success As a growing organization, our employees apply their creativity and innovative ideas as they take ownership of their projects and growth. We pride ourselves in providing an open environment by managing with approachability and providing support to allow for career development.

• Employer-paid full suite of benefits, including mental health coverage.

• Employee Share Purchase Plan.

• Tuition reimbursement.

• Collaborative and supportive team, focused on personal development and growth.

What you will be doing:

• Investigating and answering employee relations questions and concerns in person, over the phone, via e-mail, or through the anonymous employee hotline.

• Coaching and providing guidance on a variety of topics. This includes partnering with the management team to provide perspective on topics such as complex employee relations issues, performance coaching & development, succession planning, compensation recommendations, termination pay recommendations, and more, according to company policy and Employment Standards regulations.

• Sharing best corporate practices with franchisees and referring franchisees to 3rd party resources, where appropriate.

• Drafting various employee letters, as required.

• Conducting exit interviews and termination meetings including speaking to terminated employees regarding their questions, feedback and issues.

• Coordinating leaves of absence, return to work, and modified duties.

• Supporting the payroll auditing process including auditing timecards, following up on missing hours, and any other support as required.

• Utilizing HRIS (Workday) to provide administrative support (example: re-setting passwords, walking managers through processes such as recruitment, hiring, termination, and status changes, approving new hires and name changes) and creating and running reports to support audits and follow ups: Ex. contract end dates, leaves of absence, SIN expirations, groomer insurance certificates.

• Providing confirmation of employment to outside parties (i.e. Service Canada, Immigration).

• Conducting HR Orientations.

• Participating in employee engagement initiatives and social committees.

• Participating in Health & Safety Committees and other Health & Safety related initiatives.

• Assisting with HR Projects, as assigned.

What education/experience you bring:

• Post-Secondary education with a focus in Human Resources Management, preferred.

• CPHR or working towards, preferred.

• 1-3 years of Human Resources administrative experience required.

• 1-3 years of Human Resources client group support experience with a strong background in performance management and employee relations experience, preferred.

What skills & attributes you have:

• Ability to facilitate difficult conversations in a prompt and appropriate manner.

• Ability to maintain a level of professionalism and confidentiality in all interactions.

• Strong interpersonal, collaborative and influencing skills, including presentation, facilitation and negotiation.

• Ability to ensure legal and policy compliance.

• Ability to serve as a change agent.

• Excellent judgment and customer service skills.  

• Strong time management skills and ability to adapt to frequently changing work demands/priorities.

• Comfortable working in a distribution centre environment where frequent employee in-person support is required.

A few last things:

• The majority of work hours will be normal office hours Monday to Friday, however some early mornings/late evenings/weekends may be required on an occasional basis.

• Comfortable working onsite 3 days a week in a Distribution Centre environment.