IT Field Technician

2 days ago

Edmonton, Alberta, Canada SCALESOFT Solutions Ltd. Full time $43,200 - $64,400 per year

Job Title: Part-Time IT Field Technician

Location: Remote + On-site (as needed) in the city of Edmonton

Employment Type: Part-Time (Permanent)

Schedule: Monday to Thursday – 10:00 AM to 2:00 PM (16 hours per week total)

Hourly Rate: $22.00 CAD

Start Date: As soon as possible

About the Role:

We are looking for a reliable and customer-focused IT Field Technician to join our team on a part-time basis.

The majority of your work (50–70%) will be performed remotely from home, providing phone and remote-desktop support to our clients using our remote management and monitoring tools. Occasionally (when remote resolution is not possible), you will drive to client sites to perform hands-on troubleshooting and installations.

Note 1: A reliable personal vehicle and valid driver's license are mandatory, as on-site visits are required.

Note 2: This position is scheduled to be promoted to full-time by January 2027.

Key Responsibilities:

  • Provide first and second-level technical support via phone, email, and remote tools
  • Perform on-site hardware/software installations and troubleshooting when required
  • Diagnose and resolve network, printing, and connectivity issues for end-users
  • Manage day-to-day IT operations for small to medium-sized businesses and health clinics

Required Skills & Experience:

  • Strong hands-on experience installing, configuring, and troubleshooting Windows 11 workstations
  • Proven ability to install and troubleshoot network printers and resolve network connectivity issues
  • Expertise in setting up and troubleshooting network file sharing and FTP services
  • Solid Active Directory experience on Windows Server 2019 or newer (user/account management, group policies, OU structure)
  • In-depth knowledge of DHCP, DNS, and VPN configuration and troubleshooting
  • Full understanding of IPv4 addressing (including classes, subnetting) and ability to configure/troubleshoot TCP/IP settings
  • Excellent communication skills with the ability to translate technical concepts into plain English
  • Demonstrated empathy, patience, and professionalism when dealing with non-technical users
  • Strong triage and prioritization skills in a multi-client support environment

Nice-to-Have (Not Required):

  • Previous IT support experience in medical or health clinic environments
  • Familiarity with Electronic Medical Record (EMR) software such as HealthQuest or Accuro

Requirements:

  • Reliable personal vehicle and clean driving record (mileage reimbursed at CRA rate)
  • Ability to pass a criminal background check
  • Must be eligible to work in Canada
  • Quiet, dedicated home office space with high-speed internet for remote work
  • Business casual attire required for all on-site client visits (collared shirt, dress pants, closed-toe shoes – jeans, t-shirts, and/or sneakers might be allowed if they maintain elegancy)

What We Offer:

  • Consistent part-time hours (16 hrs/week) with the same schedule every week
  • Work-from-home flexibility for the majority of shifts
  • Mileage reimbursement for client visits (up to $100 CAD per month)
  • Opportunity to grow into a larger role as the company expands
  • Supportive team environment and ongoing training

If you're a calm, organized, and technically proficient IT professional who enjoys helping people and doesn't mind the occasional drive to a client site, we'd love to hear from you

We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.

Job Type: Part-time

Pay: $22.00 per hour

Expected hours: 16 per week

Work Location: In person

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