Head of Customer Success

1 day ago

Canada Jobgether Full time
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Head of Customer Success in Canada. We are seeking a strategic and results-driven Head of Customer Success to lead the global customer experience function for a fast-growing e-commerce brand. This role is responsible for shaping the end-to-end customer journey, driving satisfaction, loyalty, and operational excellence across multiple channels. You will lead a high-performing team, optimize post-sales operations, and implement scalable processes that enhance both client and internal experiences. The ideal candidate thrives in a dynamic, remote-first environment, has a strong background in e-commerce or customer-facing operations, and is passionate about delivering exceptional service while enabling business growth. This position offers a unique opportunity to make a significant impact across a global customer base. Accountabilities:
  • Lead and mentor a customer success team, overseeing support, aftersales, and service coordination functions.
  • Define and execute scalable customer success strategies, establishing KPIs, processes, and team goals aligned with business objectives.
  • Enable consultative sales and client interactions across multiple channels, including email, SMS, and social platforms.
  • Oversee accurate and timely quotes, invoices, and order fulfillment, coordinating with internal teams and third-party partners.
  • Manage client onboarding, equipment setup, and ongoing support, ensuring a seamless post-sales experience.
  • Lead logistics-related communications for damages, returns, and shipping, collaborating with operations to improve processes.
  • Identify recurring pain points and drive process improvements or automation initiatives to enhance efficiency and client satisfaction.
Requirements:Minimum 5 years of experience in client-facing operations or customer success roles, with at least 2 years in a leadership capacity.Strong background in e-commerce operations; experience with Shopify, QuickBooks, or similar tools preferred.Excellent written and verbal communication skills with a strong client service mindset.Analytical and problem-solving skills, with attention to detail and operational rigor.Ability to manage remote teams and work effectively in a distributed, global environment.Familiarity with professional coffee equipment or the specialty coffee industry is a significant plus. Benefits:Fully remote and globally distributed team with flexible working arrangements.Opportunity to lead a high-impact function within a fast-growing e-commerce brand.Collaborative and passionate culture focused on innovation and customer experience.Professional growth opportunities in a rapidly expanding organization. Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best  Why Apply Through Jobgether? 
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

#LI-CL1 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

  • Head of Customer Success

    1 day ago

    Canada Jobgether Full time

    This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Head of Customer Success in Canada. We are seeking a strategic and results-driven Head of Customer Success to lead the global customer experience function for a fast-growing e-commerce brand. This role is responsible for shaping the end-to-end customer...

  • Head of Customer Success

    1 day ago

    Canada Jobgether Full time

    This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Head of Customer Success in Canada. We are seeking a strategic and experienced Head of Customer Success to lead and scale the global customer experience function. This role offers full ownership of the end-to-end customer journey, from onboarding to...

  • Head of Customer Success, Enterprise Growth

    6 days ago

    , , Canada CoLab Software Full time

    A leading SaaS company in Canada seeks a Senior Customer Success Manager to lead a team focusing on product adoption and customer retention. The role involves fostering team development, strategic planning, and ensuring measurable business outcomes while collaborating with cross-functional teams. Applicants should have a strong background in Customer...

  • Customer Success and Support Specialist Opportunity

    1 week ago

    , , Canada Venture Smarter Full time

    Customer Success and Support Specialist Opportunity Venture Smarter is looking for a proactive and customer-focused individual to join our team as a Customer Success and Support Specialist. In this role, you’ll be responsible for ensuring our clients have the best possible experience with our products and services, providing expert support and building...

  • Customer Success Associate

    8 hours ago

    Toronto, Ontario, MB G, Canada Enhanced Medical Nutrition Full time

    Job title: Customer Success Associate Location: USA or Canada (hybrid, monthly travel ) Employment type: Full-time Reporting to: Head of Partnerships About Us Enhanced Medical Nutrition ("EMN") is a transformational, food-as-medicine start-up that commercializes evidence-based medical nutrition products to improve patient outcomes and experience in...

  • Customer Success

    1 day ago

    Toronto, Ontario, MW B Canada Just Sales Jobs Full time

    As a Customer Success / Account Representative, you will be responsible for managing and growing a portfolio of existing equipment rental and industrial customers using our client's cloud-based software platform. This role is focused on customer expansion (tier upgrades, additional user licenses, module adoption), retention, and ensuring long-term...

  • Customer Success Manager

    4 weeks ago

    , , Canada Panoptyc Full time

    Location : Remote Team : Customer Success About Panoptyc At Panoptyc, we're on a mission to revolutionize loss prevention. Using visual AI and manual reviewers, we help retailers detect theft in over 15,000 markets across the United States. From Fortune 500 giants to local businesses, our impact is far-reaching. As a fully remote, rapidly growing team, we're...

  • Customer Success Manager

    4 weeks ago

    , , Canada HighlightTA Full time

    Join to apply for the Customer Success Manager role at HighlightTA HighlightTA is the on‑demand talent team for Certn . Who We Are At Certn, we’re revolutionizing background screening with The World’s Easiest Background Check — fast, global, and powered by tech. We’re not about outdated processes and red tape. We’re about innovation, speed, and...

  • Head of Revenue Enablement

    4 weeks ago

    , , Canada Jobgether Full time

    Head of Revenue Enablement - REMOTE This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Head of Revenue Enablement. In this role, you will partner with senior leaders to drive revenue growth and customer retention by developing and executing programs that elevate the Sales and Customer Success organizations....

  • Customer Success Manager

    4 weeks ago

    , , Canada AgencyAnalytics Full time

    Join to apply for the Customer Success Manager role at AgencyAnalytics We're seeking a Customer Success champion to service the North American customers of our highly successful SaaS platform. You'll be joining a supportive, tight-knit, and highly committed team that is passionate about helping customers reach their business goals and growing our product....