Fulfillment Manager

At Saje Natural Wellness, we're nature's original farmacy, blending the superpower of plants so you can remedy real life, naturally. And like nature, we're continually growing As we continue to build our team, we're seeking talented people to join us: in our stores, support offices, and distribution centres. We are a purpose-driven, people-first organization where collaboration, innovation and entrepreneurial mindsets thrive.

We look for individuals who have drive and warmth, agility and passion, and keep customer experience at the centre of everything they do.

At Saje, you'll connect with a dynamic community and make a positive impact. Join our team and grow your career, alongside the most talented, hard working, and kind-hearted people out there.

The impact you'll make:

Reporting to the Sr. Distribution Manager, as the Fulfillment Manager, you shall oversee the daily operations of a warehouse fulfilling orders, including managing team members (including the Distribution Center Supervisor) ensuring accurate and timely order picking and packing, monitoring inventory levels, optimizing warehouse efficiency, and maintaining compliance with safety regulations, all while focusing on meeting community member and retail delivery expectations within our e-commerce/retail and SLA.

All Saje Team Members are responsible for contributing to Saje's culture and maintaining a positive environment for themselves and their peers.

What you'll do:

• Oversee inventory volume and forecasting across the department to ensure appropriate resources and tools are allocated for operational tasks.
• Plan and schedule labor to meet all functional requirements and ensure consistent operational coverage.
• Collaborate cross-functionally with internal teams and business partners to align labor and workload with Distribution and business priorities.
• Ensure departmental tasks are completed within established service level agreements (SLAs).
• Monitor and optimize labor usage to maintain accuracy, efficiency, and quality standards.
• Lead and support direct reports in meeting daily performance expectations and KPIs through regular feedback, coaching, performance management, and retraining as needed.
• Uphold DC and company policies by providing guidance, coaching, and corrective action when necessary.
• Ensure all departmental activities are executed in alignment with training guidelines and Standard Operating Procedures (SOPs).
• Address and communicate issues related to personnel, operations, labor needs, and safety hazards in a timely and effective manner.
• Conduct regular performance and compensation reviews with team members.
• Identify and implement continuous improvement initiatives in collaboration with cross-functional teams, business partners, and external vendors.
• Interview and hire new team members to support operational demands.
• Develop and execute onboarding plans, materials, and training of new team members.

We'd love to hear from you if you have:

• Proven experience in managing departmental operations, including volume forecasting, resource planning, running operations to meet business demands.
• Strong ability to identify and schedule labour effectively to ensure consistent execution of functional tasks.
• Skilled in people and performance management, including daily KPI monitoring, coaching, feedback, and re-training to support team development.
• Demonstrated success in cross-functional collaboration with internal teams and external partners to align labour and workload with distribution and business priorities.
• Expertise in developing, implementing, and managing key performance indicators (KPIs) across multiple operational functions.
• Track record of ensuring departmental tasks are completed within established service level agreements (SLAs), while maintaining high standards of accuracy and efficiency.
• Knowledge of company and distribution centre policies, with experience in enforcing compliance through coaching and corrective action.
• Commitment to operational excellence through adherence to training protocols and Standard Operating Procedures (SOPs).
• Strong problem-solving skills with the ability to resolve issues related to personnel, operations, labour, and safety in a timely and effective manner.
• Experience conducting performance and compensation reviews to support employee engagement and retention.
• Continuous improvement mindset with a history of identifying and executing process enhancements in collaboration with cross-functional teams and external vendors.
• Proficient in interviewing, hiring, onboarding, and training new team members to meet evolving operational needs.

Why Saje?

Here at Saje, we understand that joining a team is an important decision to make, so we want to be sure you're supported to do your best work.

The compensation range for this position is from $75,000-80,000 annually. Base pay is dependent to market location and may vary depending on job-related knowledge, skills, experience, and internal equity. Other components of our total rewards offerings include:

In addition to your base, we offer:

• Annual bonus program
• A hybrid way of working
• Flexible work hours based on business needs
• Wellness days to ensure you're taking care of your mental and physical health
• Health benefits - comprehensive health, vision and dental packages
• Paid sick days
• Generous product discount
• Full onboarding plan and onboarding buddy to help you settle in
• Employee Assistance Program - 24/7 support, resources, and information available to you and your family
• GRSP programs
• Paid time off to ensure you're resting & recharging
• Product training to help you learn about the benefits and efficacy of our 100% natural products to support your own wellness journey

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.