Program Assistant

Applications are invited for the regular position of part-time Program Assistant in the Academic Upgrading Division. The starting salary is $24.32 /hr for a 24-hour work week. Additional hours may be required at peak times during the year, such as the start or end of term. The position is located at the Hamilton office.

Reporting to the Associate Director, Workforce Development and Community Partnerships, the successful candidate is responsible for providing comprehensive administrative and program support to faculty, student advisors, and students within the Literacy and Basic Skills/Academic Upgrading Program at Niagara College's Hamilton site.

Key responsibilities include delivering program information via telephone, email, text, and in person; performing reception duties; and assisting the Program Administrator with student registration and various program-related tasks. The role requires the ability to manage multiple responsibilities simultaneously with accuracy, meet tight deadlines, effectively prioritize tasks, and consistently demonstrate a professional and welcoming demeanor.

• Act as the first point of contact for inquiries via phone, email, text, and in person
• Provide detailed program information to students, faculty, staff, and community partners
• Triage and escalates student concerns, complaints, and service requests to appropriate staff
• Schedule academic advisor appointments for prospective and current students
• Maintain a professional and welcoming reception environment
• Communicate updates using email, SMS tools, Brightspace announcements, or printed notices
• Liaise with external partners and agencies as required
• Provide administrative support to advisors, coordinators, faculty, and the Associate Director, preparing reports, records, or other support material for use or anticipated use
• Monitor inventory and orders supplies for office, faculty, staff, and student needs
• Maintain records for office supplies and related budget expenditures 
• Troubleshoot basic technical issues

• Two (2) year diploma in Office Administration, Business Administration, or a similar field of study
• Minimum of three (3) years' experience working in an office administration environment
• Ability to work in an environment where diversity of people and situations are encountered
• Ability to manage, organize, and coordinate workload to meet deadlines, and to deal with multiple priorities
• Excellent computer literacy skills, advanced proficiency using database management systems, familiarity with operating systems, and presentation software applications
• Superb customer service and relationship management
• Excellent communication skills, both verbal and written

This position is open to internal employees and external applicants. External applicants will not be reviewed until all eligible internal employees have been considered. The first consideration for internal employees shall be five (5) business days from the opening date. 

Niagara College is a place-based organization, and all positions are primarily based on campus.  On-campus work allows for close collaboration and a strong team culture. While most work will be done in the office, we offer the flexibility for some remote work, as the job allows.

Niagara College is strongly committed to diversity and inclusion within its community. We offer an inclusive work environment and welcome applications from all qualified individuals who believe they can contribute to further enhancing campus diversity and equity efforts. If requested, accommodations will be made to support applicants with disabilities during the recruitment and selection process.

Note: Credentials obtained outside of Canada require an evaluation to determine the Canadian educational equivalence. This evaluation must support the educational requirements for the position as a condition of employment. For further information, visit: World Education Services

While we thank all applicants, only those selected for an interview will be contacted.