Contact Center Agent

5 days ago

Montreal, Quebec, Canada Flight Adventure Park Full time
  • You may apply on website too:
  • Must live in Montreal region; Training done in-person.
  • Must be fluent in French and English.

iSaute is an indoor adventure park for all ages featuring trampolines, ninja warrior courses, dodgeball, climbing structures, laser mazes, virtual reality games, and more – all under one roof.

Ideal Candidate: An enthusiastic and genuine individual that can demonstrate and maintain high levels of customer satisfaction at all times. A vigilant and detail-oriented individual who possesses excellent communication and interpersonal skills.

Skills and Experience:

  • Fluently bilingual in French and English – oral/written/comprehension
  • Outgoing
  • Excellent communication skills in both languages (via telephone and/or email)
  • Excellent listener
  • Customer service experience – call centre experience is an asset
  • Positive attitude and professional work ethic
  • Ability to work within a team – proactive and dependable
  • Computer skills (using search databases, typing, etc.)

Responsibilities and Duties:

  • Outbound calling to businesses.
  • Answer telephone an email enquiries about our programs, promotions, birthday party information with bookings and service
  • Assist other team members with transactions when necessary.

Job Types: Part-time / full-time (permanent)

Schedule:

· Work hours are between Monday and Sunday from 9 AM to 6 PM (schedule is flexible)

  • You may apply on website too:
  • Remote, with some in-person training at local Park.

iSaute est: Un parc intérieur d'aventure pour tous les âges avec des trampolines, des parcours « ninja », du ballon-chasseur, des murs d'escalade, des labyrinthes laser, des jeux de réalité virtuelle, et bien plus – le tout sous un seul et même toit.

Candidat idéal : Une personne enthousiaste et authentique qui peut démontrer et maintenir des niveaux élevés de satisfaction de la clientèle à tout moment. Une personne vigilante et soucieuse du détail qui possède d'excellentes compétences en communication et en relations interpersonnelles.

Compétences et expérience:

· Parfaitement bilingue français et anglais – oral/écrit/compréhension

· Extraverti

· Excellentes compétences en communication dans les deux langues (par téléphone et/ou courriel)

· Excellente écoute

· Expérience en service à la clientèle - l'expérience en centre d'appels est un atout

· Attitude positive et éthique de travail professionnelle

· Capacité à travailler au sein d'une équipe - proactif et fiable

· Compétences informatiques (utilisation de bases de données de recherche, dactylographie, etc.)

Responsabilités et tâches:

  • Entrer en contact avec des entreprises externes
  • Répondre aux appels et aux courriels par rapport à nos programmes, promotions et anniversaires, procéder aux réservations et aux divers services
  • Assister les autres membres de l'équipe avec des transactions si nécessaire

Type d'emploi: temps-partiel (permanent)

Rémunération additionnelle: Commission avec le programme d'appels sortants aux entreprises

Horaire:

  • Les heures de travail se situent du lundi au dimanche, de 9h à 18h (horaire flexible)

· Possibilité de travail à distance

Part-time / full-time'

'

Work Remotely

  • Yes

Job Types: Full-time, Part-time, Permanent

Pay: From $17.00 per hour

Education:

  • Secondary School (preferred)

Experience:

  • Customer service: 1 year (preferred)
  • Contact (Call) Center: 1 year (preferred)

Work Location: In person

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