Onboarding Specialist

7 days ago

Toronto, Ontario, Canada CMC Markets Full time $60,000 - $80,000 per year

CMC Markets is seeking an Onboarding Specialist with at least 1 year of AML/KYC compliance experience to join our Premium Client Management team. This role supports account applications for both our Canadian and Bermuda offices, ensuring a seamless and compliant client onboarding process while contributing to the smooth day-to-day operation of our business.

CMC Markets is a global leader in CFD trading and share investing. Our vision is to provide the ultimate online trading experience so everyone can achieve their financial potential. Since our launch in London in 1989, we've expanded globally with offices across Europe and Asia Pacific. Over 1.2 million clients make 67 million trades with us every year, and we're still growing.

ROLE AND RESPONSIBILITIES

  • Conduct comprehensive reviews of new and existing client account applications for both Canada and Bermuda, ensuring completeness, accuracy, and adherence to internal policies
  • Review and process account documentation, including
    KYC, AML, sanctions checks, and financial appropriateness assessments
  • Maintain accurate and up-to-date client records in internal systems, including timely periodic reviews and updates as needed
  • Collaborate with internal teams to communicate onboarding requirements clearly, resolving KYC-related issues efficiently with a focus on first-time accuracy
  • Identify and escalate potential risks or red flags promptly to the appropriate stakeholders, ensuring consistent compliance and client support
  • Meet and maintain KPI and SLA targets, both individually and as part of the wider team
  • Proactively identify and recommend process improvements to enhance efficiency and the overall client experience
  • Provide ongoing administrative support to ensure smooth business operations, including:
  • Regulatory and compliance administration support
  • Client service and sales trading administrative support
  • Finance and payments administrative support

KEY SKILLS AND EXPERIENCE

  • Minimum 1 year of AML/KYC compliance experience in financial services
  • Solid understanding of AML standards. Knowledge of relevant Canadian regulations is an asset
  • Undergraduate degree in a relevant discipline (Business, Finance, Economics) preferred
  • Attention to detail and excellent organizational skills
  • Demonstrate sound judgement and decision-making skills when reviewing and validating client application information and documentation
  • Excellent verbal and written communication skills
  • Ability to work collaboratively within a team environment
  • Enthusiasm and passion for the financial services industry

What We Offer:

  • RRSP matching, extended health & dental, vision, life & disability insurance
  • 15 vacation days, birthday leave
  • Business casual attire, supportive team, and regular company events
  • LinkedIn Learning access and career development resources
  • Office located in Downtown Toronto (Union Station accessible)

CMC Markets is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

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