Current jobs related to Customer Onboarding Senior Specialist - Toronto, Ontario - Paramount Commerce

  • Customer Onboarding Specialist

    1 week ago

    Toronto, Ontario, Canada Recrute Action Full time $45 - $65

    Customer Onboarding Specialist A leading insurance organization is seeking a proactive and client-centric professional to contribute to the launch and success of a new platform initiative. In this highly visible role, you will support end-to-end onboarding operations, build trusted relationships with stakeholders, and ensure a seamless transition for clients...

  • Onboarding, Operations, and Customer Support Specialist

    2 days ago

    Toronto, Ontario, Canada IDC Worldsource Insurance Network Inc. Full time $60,000 - $90,000 per year

    JOB STATEMENT:As the Onboarding, Operations and Customer Support Specialist, you'll play a key role in licensing, contracting, and onboarding for New Win Succession Inc., its Joint Venture partnerships, and acquired books of business. As the key customer service representative, you will also provide essential backup support for the Office Administrator...

  • Senior Customer Support Specialist

    1 week ago

    Toronto, Ontario, Canada Baseline Full time $60,000 - $100,000 per year

    Who We AreBaseline is a 'lending operating system' for Private Lenders based in the US, who make real estate secured loans, primarily to real estate investors (i.e. house flippers and landlords) or developers. Our platform allows lenders to originate and service loans, manage borrowers and investors, streamline business processes and create...

  • Onboarding Specialist

    1 week ago

    Toronto, Ontario, Canada SharpStakes Full time $60,000 - $80,000 per year

    Job DescriptionWe're looking for an Onboarding Specialist to help scale our team at SharpStakes. This role blends both recruiting and onboarding — you'll support general hiring, lead campus outreach, and ensure every new hire has a seamless, structured onboarding experience. It's perfect for someone who's organized, people-first, and excited to build...

  • Vendor Onboarding Specialist

    3 days ago

    Toronto, Ontario, Canada IFG - International Financial Group Full time $60,000 - $90,000 per year

    Our client, a key player in the investment management space, is looking to hire a Vendor Onboarding Specialist for a 6-12 month contract with the potential to extend or convert. The Vendor Onboarding Specialist is responsible for managing the end-to-end onboarding process for new vendors and suppliers. This role ensures all vendors meet company standards,...

  • Senior Specialist, Client Onboarding

    1 week ago

    Toronto, Ontario, Canada The Citco Group Full time $90,000 - $120,000 per year

    DescriptionAbout Citco:The market leader. The premier provider. The best in the business. At Citco, we've been the front-runner in our field since our incorporation in 1948 led to the evolution of the asset servicing sector itself. This pioneering spirit continues to guide us today as we innovate and expand, push beyond the boundaries of our industry, and...

  • Onboarding Specialist

    3 days ago

    Toronto, Ontario, Canada OpenTable Full time $77,000 - $84,000

    With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling...

  • Onboarding Specialist

    13 hours ago

    Toronto, Ontario, Canada IFG - International Financial Group Full time US$75,000 - US$120,000 per year

    Our client, a leading financial institution, is seeking a Regulatory Compliance & Client Onboarding Specialist for a 6-month contract with strong potential for extension.This hybrid role requires 3 days per week in office, with occasional additional onsite days based on project needs. The role supports regulatory client outreach, tax form validation, and...

  • Onboarding Specialist

    2 days ago

    Toronto, Ontario, Canada Focus Financial Partners Full time $60,000 - $65,000 per year

    Position Summary We're looking for an organized, detail-oriented Onboarding Specialist to join our Client Service team. This is an entry-level role and a great opportunity for someone who enjoys working with clients, managing moving parts, and being part of a collaborative environment. You'll be one of the first points of contact for new clients and play a...

  • Regulatory Onboarding Specialist

    3 days ago

    Toronto, Ontario, Canada Paramount Commerce Full time $80,000 - $120,000 per year

    We are Paramount Commerce, a leading fintech company focused on simplifying payments in Canada. Since the early 2000s, we have redefined online purchasing by introducing a way to pay directly from a bank account, bypassing credit cards or e-wallets. Our commitment is to provide the highest standards of security and risk management that support seamless...

Customer Onboarding Senior Specialist

2 weeks ago

Toronto, Ontario, Canada Paramount Commerce Full time $80,000 - $120,000 per year

We are Paramount Commerce, a leading fintech company focused on simplifying payments in Canada. Since the early 2000s, we have redefined online purchasing by introducing a way to pay directly from a bank account, bypassing credit cards or e-wallets. Our commitment is to provide the highest standards of security and risk management that support seamless payments and rich data.

As we strengthen our position in Canada, we are strategically positioning ourselves for global expansion. To achieve our goals, we are seeking talented professionals who can push the boundaries of innovation, contributing to our growth across Canada and worldwide. Join us at Paramount Commerce, where we not only follow fintech trends but shape them.

The Opportunity

We are looking for a motivated and detail-oriented Customer Onboarding Senior Specialist to join our growing team. As the first point of contact for our new customers after the sales process, you will play a critical role in shaping their experience with Paramount Commerce. You will be their trusted guide, ensuring a smooth, efficient, and positive transition from sign-up to their first successful transaction. Your ultimate goal is to help our customers go live quickly and set them up for long-term success on our platform.

What You'll Do
  • Guide and Support: Serve as the primary point of contact for new customers throughout the entire onboarding lifecycle, from initial welcome to go live.
  • Documentation & Compliance: Proactively guide customers through the collection and verification of required Know Your Customer (KYC), Anti-Money Laundering (AML), and business verification documents, ensuring compliance with Canadian financial regulations (e.g., FINTRAC).
  • Technical Liaison: Assist customers with their technical integration, providing them with the necessary technical support, resources, and best practices. 
  • Cross-Functional Collaboration: Work closely with our internal stakeholders including Sales, Product, Compliance, and Support teams to ensure a seamless and transparent onboarding experience for every customer.
  • Customer Education: Educate customers on our platform's features, tools, and the payment processing ecosystem to ensure they can fully leverage our services.
  • Problem Resolution: Identify, troubleshoot, and resolve any potential roadblocks or issues that may arise during the onboarding process, managing customer expectations with clear and timely communication.
  • Process Improvement: Actively contribute to the continuous improvement of our onboarding processes, documentation, and internal workflows to enhance efficiency and customer satisfaction.
  • Performance Tracking: Manage a portfolio of onboarding customers, tracking their progress and key metrics to ensure timely activation.
What You'll Bring (Qualifications & Experience)
  • Experience: 4+ years of experience in a customer-facing role such as onboarding, implementation, technical support, or account management, preferably in a B2B environment.
  • Industry Knowledge: Experience in FinTech, SaaS, or the payments industry is highly desirable.
  • Technical Aptitude: Comfortable with technical concepts like APIs and payment gateways. Experience with e-commerce platforms (e.g., Shopify, Stripe, Plaid) is a significant plus.
  • Communication Skills: Exceptional verbal and written communication skills, with the ability to explain complex processes in a simple and clear manner.
  • Organizational Skills: Highly organized with a keen eye for detail and the ability to manage multiple customers and priorities simultaneously.
  • Problem-Solving Mindset: A proactive and resourceful problem-solver who takes ownership of customer issues from start to finish.
  • Compliance Acumen: Familiarity with KYC, AML, and compliance requirements within the Canadian financial services sector is a strong asset.
  • Language: Fluency in French would be an asset 
Who You Are
  • Customer-Obsessed: You have a genuine passion for helping customers and providing an outstanding experience.
  • A Team Player: You thrive in a collaborative environment and enjoy working cross-functionally to achieve common goals.
  • Adaptable: You are comfortable in a fast-paced, dynamic tech environment where processes and priorities can evolve.
  • Driven: You are self-motivated and focused on hitting individual and team goals.
Why Paramount Commerce?
  • Competitive salary
  • Generous Vacation & Summer Fridays
  • Health & Dental Benefits
  • Wellness Spending Account
  • Retirement savings matching plan
  • Hybrid work (Thursdays in office) 
  • Birthday Day Off
  • Quarterly Socials 
  • Volunteer Days to give back to our community 
  • Parental leave top up program

At Paramount Commerce, we are proud to be an equal opportunity employer. We practice ethical and fair hiring processes and strongly encourage applications from diverse backgrounds. Don't worry if you don't check every box. If you're excited about this role and think you'd be a good fit, we encourage you to apply.

We are committed to creating a place for our employees to be their authentic selves. We believe diversity of thought, background, and experience are essential to achieve our mission to simplify payments. Accommodations are available on request for candidates taking part in all aspects of the selection process.