Customer Onboarding Specialist

1 week ago

Toronto, Ontario, Canada Recrute Action Full time $45 - $65
Customer Onboarding Specialist

A leading insurance organization is seeking a proactive and client-centric professional to contribute to the launch and success of a new platform initiative. In this highly visible role, you will support end-to-end onboarding operations, build trusted relationships with stakeholders, and ensure a seamless transition for clients through training, feedback gathering, and continuous improvement.

What is in it for you:


• Salaried: $45-55 per hour.

• Incorporated Business Rate: $55-65 per hour.

• 7-month contract with the potential for permanent employment.

• Full-time position: 37.50 hours per week.

• Weekday schedule from 9 am to 5 pm.

• Hybrid work: 3 office days, from Tuesday to Thursday.

Responsibilities:


• Oversee onboarding operations for new clients, ensuring all steps are completed efficiently.

• Conduct product training sessions and demonstrations to ensure customer readiness.

• Collaborate with sales, customer service, and product teams to ensure smooth onboarding and issue resolution.

• Monitor onboarding metrics, including time-to-value and adoption rates.

• Collect and analyze customer feedback to inform process improvements.

• Customize onboarding strategies to meet the specific needs of each client.

• Conduct regular follow-ups with customers to ensure continued satisfaction and support.

What you will need to succeed:


• Bachelor's degree in business, communications, project management, or a related field.

• 2–4 years of experience in customer success, help desk, or project management.

• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).

• Experience with web-based applications.

• Strong communication and interpersonal skills.

• Proven ability to collaborate across cross-functional teams.

• Analytical mindset with the ability to track and interpret key metrics.

• Proactive problem-solving approach.

• Ability to manage multiple priorities effectively.

• Adaptability to meet diverse customer needs.

• Project management experience or certification is a strong asset

Why Recruit Action?

Recruit Action (agency permit: AP provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.

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