Assistant General Manager, Front of House

P49 Introduction

We are Parallel 49 Brewing Company, a craft brewery based in the heart of East Vancouver. We were founded in 2012 by passionate craft beer enthusiasts and have quickly become a staple in the Canadian craft beer scene. We are looking for skilled and interesting people with great attitudes to complement our team while we remain a top employer in Vancouver and the craft beer industry.

The Role

The Assistant General Manager, Front of House (AGM) is responsible for managing the day-to-day operations of the Street Kitchen and supporting the General Manager in the overall success of restaurant operations. We are seeking a candidate with strong bar management experience who is adaptable, solutions-focused, and comfortable working in a dynamic environment. The AGM must be able to independently manage bar operations with minimal day-to-day support, adjusting quickly to changes in volume, staffing, and service needs throughout the year. While on shift, the AGM is responsible for delegating and directing the work of Servers and Supervisors, ensuring smooth service and a positive guest experience. This role will also play a key role in fostering a safe, inclusive, and respectful environment for all Parallel 49 Brewing Company team members and guests.

Duties and Responsibilities

• Oversee operations of the Street Kitchen, under the guidance of the General Manager, including sales monitoring, labor management, and maintaining a clean and organized environment
• Provide exceptional customer service to ensure guest satisfaction
• Lead and direct work for Servers and Supervisors during shifts
• Assist with Server and Supervisor duties including serving guests, running food and beverages, clearing tables, washing glassware, stocking and cleaning
• Uphold all standards set by the General Manager
• Read and respond to work-related emails and voicemails daily
• Complete the daily floor plan and communications, noting any keg rentals/events
• Use Google Chat for important communication throughout the day
• Delegate tasks and ensure AM/PM/hourly checklists are completed
• Schedule and facilitate staff breaks
• Handle any issues and call appropriate services for repairs with approval from the Management team
• Place keg orders for the Street Kitchen
• Monitor labor/sales and send staff home early when appropriate
• Prepare cash deposits
• Update menus and create new items on point of sale and delivery service apps
• Ensure third-party delivery apps remain available during business hours
• Assist with setting up and tearing down events within the restaurant
• Assist in training of new Front of House employees
• Build beer knowledge of all Parallel 49 Brewing Company beers on tap and guide guests in beer selection
• Ensure compliance with safety and sanitation regulations, as well as local alcohol laws and regulations
• Resolve customer complaints and conflicts professionally and promptly
• Identify and address Front of House performance concerns and inform General Manager
• Escalate Front of House performance concerns outside of Assistant General Manager's scope of work to the General Manager and assist in monitoring performance improvement
• Identify and share any workplace inefficiencies, concerns or suggestions with the General Manager
• Contribute to a positive work environment, fostering teamwork and collaboration among staff
• Administer and track staff discount program, reporting any misuse
• Assist Supervisors in changing 50L kegs and organizing keg fridge
• Ensure cleanliness of all areas of the Street Kitchen and assign staff duties from the daily and weekly cleaning checklist
• Monitor sales/occupancy and cut Servers if required
• Complete end-of-day email if scheduled for opening or closing shifts
• Lock all Street Kitchen doors and arm the alarm system as per standard operating procedures when closing
• Perform opening and closing duties as required and specified in SOPs
• Fulfill other reasonable duties as required

Qualifications

• Minimum of 2 years of experience in the food and beverage industry is required
• Minimum of 2 years of supervisory experience is required for external applicants
• Must be of legal drinking age and have a valid serving it right certificate
• Experience using a point of sale system
• Knowledge of and experience using Excel and email platforms
• Experience training new staff
• Strong leadership, time management and organizational skills
• Excellent verbal and written communication and customer service skills
• Ability to multitask and work in a fast-paced environment
• Ability to stand for long periods of time, move/walk consistently throughout your shift and lift up to 50 pounds
• Must be legally entitled to work in Canada
• Willingness to work flexible hours, including nights, weekends, and holidays

Preferred Skills

• Knowledge of business operations including profits and loss methodology
• Knowledge of craft beer styles, brewing processes, and industry trends
• Cicerone certification
• Experience creating employee communications and SOPs
• Experience assisting in revenue generating events and promotions

Perks

• Fantastic team of people who are passionate about craft beer and sharing our brews with our community
• 60% coverage of Extended Group Benefits (FT Employees)
• Retirement Savings Plan employer matching up to 4% (FT Employees)
• Employee Staff Card loaded bi-weekly with money for you to use in our Street Kitchen on food and beverage and in our retail store
• Staff discounts on food while you're working and on days off
• We love to train our people and promote from within

Parallel 49 Brewing Company is committed to building a workplace that celebrates diversity, fosters inclusivity, and ensures equal opportunities for all team members and applicants. We are an equal-opportunity employer driven by our mission of creating great beer accessible to all.

We value and respect differences in race, ethnicity, gender, sexual orientation, age, religion, and other dimensions of diversity. Our strong company culture supports our vision of a diverse, open, safe, and respectful workplace. We celebrate diversity and are committed to creating an inclusive environment for all team members to talk openly, grow our understanding of others' experiences and continue to learn how to improve our approaches.