Assistant Front-of-House Manager

At Whistler Cooks | Hunter Gather | Cranked | Mile One "We love feeding people" It's the key ingredient to producing the perfect meal wherever, whenever. On any given day we could be serving with our CATERING team a plated meal to a happy couple at their wedding reception, smoking up a feast at HUNTER GATHER, passing canapes and champagne to guests in a world class art gallery, providing a Chef-driven casual dining experience at MILE ONE focusing on great BC ingredients, or even fueling up customers with their daily caffeine fix at CRANKED.

Join our team and LIVE | WORK | LEARN in Pemberton.

Start Date: Immediately

Pay: $33-35 / hour including tips.

In this role:

You will work as the Assistant Front-of-House Manager of Mile One Eating House.

You will be responsible for supporting the manager in the day-to-day planning, operations, performance and procedures for Front-of-House operations at Mile One.

Specific Tasks Include:

Service

• Participate and manage the correct appearance of each service, including set-up and tidy up at the beginning and end of each service.
• Leading the team during service, directing staff and ensuring quality of service and products.
• Participate and manage to ensure staff are following food safety procedures.
• Participate and manage to ensure staff are following Serving It Right procedures.
• Resolve guest complaints. When this is not possible, refer to other managers and directors for assistance.

Operations

• Oversee daily operations of all items pertaining to service.
• Daily and weekly oversight of craft beer as related to Revel, daily tap sheet, and restaurant signage.
• Assess, plan and delegate accordingly each service's execution.
• Manage daily bookings at Mile One.
• Ordering all products for the front of house.
• Understand proper use of equipment including coffee machines, ice machines, refrigeration, freezers, dishwashers, ventilation, small appliances, draft systems and knives.
• Ensure maintenance and cleanliness of all equipment for the means of service, that equipment is kept in excellent shape and report any loss in order to organize replacement of equipment.
• Follow up on the quality and consistency of food prepared in the kitchen by means of checklists, communication with chef and cooks. Occasionally perform checks for taste, temperature and visual appeal.
• Verify that kitchen staff has prepared all menus with proper recipe and portion servings, and correct for each individual menu item.
• Ensure all FOH related invoicing is properly received and acknowledged by the receiving staff member by signature and name printed on all delivery invoices. All invoices delivered to wall file for accounting to access
• Maintain a thorough knowledge of all menu items, and train staff on specifics of each menu item.
• Participate closely with all staff and management to ensure all deadlines are met according to restaurant targets.
• Oversight of closing procedures from an audit perspective.

Communications

• Be the point of contact for restaurant staff each day, to include a pre-shift meeting outlining the service with specific responsibilities/timings/uniform requirements.
• Actively participate in weekly 1 - 1 meetings with Manager.
• Communicate closely with other leads and managers to ensure schedules are being respected.
• Continue developing daily report with operational leaders to be a more effective tool to report on all aspects of the daily business at Mile One.
• Respond to online reviews.
• Participate in Social Media content creation and posting.

Human resources

• Conduct the necessary training of FOH staff at the restaurant.
• Ensure all staff have completed and understand New Hire Training Online Module & Whistler Cooks Restaurant's policies and event procedures.
• Handle disciplinary actions with staff when needed or address manager/director when required.
• Use recognition to boost staff morale and productivity.

Applicant Requirements

Minimum Job Requirements/ Experience:

• Minimum 1 year of supervisor/lead experience required.
• Restaurant experience required.
• Previous staff training experience would be desirable.
• Possess Serving it Right certification.
• Possess or obtain Food Safe certification Level 1.

Knowledge/Skills/Aptitudes

• Excellent food and beverage knowledge.
• Knowledge of basic training techniques.
• Understanding of regional health and sanitation laws.
• Understanding of essential restaurant equipment usage and maintenance.
• Professional oral and written communication skills.
• Ability to work in a high energy and demanding environment.
• Strong organizational, leadership, and problem solving skills.
• Team player with ability to take direction.
• Able to stand and exert fast-paced mobility for an entire shift.
• Able to frequently lift and carry food, beverage and other items greater than 35 pounds, able to transport up to 70 pounds regularly.

Staff Perks:

• Discounts across all Whistler Cooks venues.
• Free hearty meal during shifts.
• Extended health benefits for full-time staff after six months.

At Whistler Cooks | Hunter Gather | Cranked | Mile One, we believe in the power of diversity and inclusion to foster a welcoming workplace culture, learning, and success. We welcome individuals from all walks of life, backgrounds, and experiences to join our dynamic team.