Front of House Captain 2

Staff - Union

Job Category

CUPE 2950

Job Profile

CUPE 2950 Hourly - Front of House Captain 2

Job Title

Front of House Captain 2 - Bar

Department

FOH & TIX Support | Chan Centre for the Performing Arts

Compensation Range

$23.61 - $23.61 CAD Hourly

Posting End Date

September 20, 2024

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date

There are 5 vacancies for this position.

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Summary

The Customer Services department of the Chan Centre for the Performing Arts is looking for highly motivated, proactive self-starters who are able to provide exceptional guest service. The Bar Captain has a variety of duties serving five venues including the 1,400 seat Chan Shun Concert Hall, the 275 seat Telus Studio Theatre, 160 seat Royal Bank Cinema, 225 seat Roy Barnett Recital Hall and 522 seat Old Auditorium.

This is a part-time, on-call, hourly position

Time Commitment: Applicants must be available for a minimum of 2 shifts a week (approx. 8-10 hours) with one shift falling on a weekend (Friday, Saturday, Sunday). Shift start times can be in the morning, afternoon or evening. Must be available to work in May and June.

Organizational Status
The Bar Captain position assists the Front of House Coordinator and Concessions Coordinator in supervising Chan Centre concessions staff to ensure strong, efficient customer service.

Work Performed
- Ensures items for sale are correctly displayed, that there is adequate stock on hand, and replenishes to optimum levels as needed.
- Assists Coordinator in ensuring that staff dress code is upheld.
- Demonstrates professionalism and acts as a representative for the Chan Centre at all times.
- Dealing with concessions related issues.
- Provide exemplary guest service in accordance with Chan Centre policies and standards.
- Assigning staff breaks.
- Ensure all F&B service areas prepared for service, reinforcing highest standards of hygiene.
- Comply with all food and beverage regulations.
- writes accurate reports
- Supervises Front of House Attendants during performances and events. May have input into hiring, training, and performance and evaluation of staff.
- Performs other related tasks as required

In addition, the Bar Captain will, on rotation, also work a standard FOH and bar positions.

Consequence of Error/Judgement
Errors could have serious impact on relations with users and patrons and negatively affect the reputation of the Chan Centre and the University resulting in lost revenue. Errors in judgement could result in low staff morale, dissatisfied patrons and/or safety issues. Errors in completing payment transactions could result in shrinkage and loss of revenue to the Chan Centre.

Supervision Received
Works under the general supervision of the Manager, Front of House and Ticketing and the Coordinators.

Supervision Given
Supervises Front of House Attendants during performances and events. May have input into hiring, training, and performance and evaluation of staff.

Minimum Qualifications
- High school graduation.
- A minimum two years’ experience in theatre or a related field.
- Willingness to respect diverse perspectives, including perspectives in conflict with one’s own
- Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion.

Preferred Qualifications
- A thorough understanding of Chan Centre concessions policies and procedures.
- Experience with high-volume beverage service.
- Theatre/Concert Hall experience.
- A team player that is highly motivated and leads by example
- Experience making espresso and specialty coffee.
- Positive attitude and excellent communication skills.
- Ability to communicate effectively verbally and in writing.
- Ability to deal with a diversity of people in a calm, courteous, and effective manner.
- Ability to provide quality service to customers in a courteous, patient manner.
- Ability to exercise tact, discretion and patience in dealing with patrons.
- Must be able to work irregular hours and respond to on-call demands including evenings and weekends.
- Physical ability to perform the duties of the job (e.g. standing for long periods of time).
- Ability to work effectively independently and in a team environment.

-Valid First Aid Certificate - Level 1 would be an asset.
- Serving it Right responsible beverage service certificate is required.