Front Desk Representative

2 days ago

Kelowna BC VY V, Canada Kelowna Gymnastix Full time $23,000 - $29,000 per year

About Us

Kelowna Gymnastix is a fun, energetic, and family-focused gymnastics facility dedicated to helping children and youth build confidence through movement.

We're looking for a friendly, organized, and professional Front Desk Representative to be the welcoming face of our gym. In this role, you'll help ensure our members, students, and visitors have a positive experience from the moment they walk through the door. You'll provide administrative support, communicate with clients, and help keep daily operations running smoothly. If you enjoy working with people, providing excellent customer service, and supporting a dynamic team environment, we'd love to hear from you

Workload: Weekdays plus Saturday mornings; 20 – 30 hpw with potential of future fulltime

Key Responsibilities:

Customer Service & Communication

  • Greet clients, parents, and students warmly and professionally.
  • Answer phones courteously, providing accurate information and assistance as needed.
  • Respond promptly to inquiries and concerns, both in person and via email.
  • Communicate gym programs, schedules, and promotions to clients.

Administrative Support

  • Understand and uphold Kelowna Gymnastix policies and procedures.
  • Process payments using the credit/debit terminal.
  • Develop proficiency with JackRabbit, our online class management system.
  • Coordinate substitute coaches when required.
  • Liaise with administrative staff at all locations as necessary.

Operations & Maintenance

  • Monitor inventory and restock supplies as needed.
  • Perform light daily cleaning to ensure a tidy, welcoming environment.
  • Support general front desk operations and contribute to a positive team atmosphere.
  • Perform other duties as assigned.

Note: This Job Description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, qualifications or working conditions associated with the role.

Required Qualifications:

  • Grade 12 graduation (minimum).
  • Customer service experience.
  • Office administration training.
  • Minimum of two years of recent, relevant secretarial or administrative experience, or an equivalent combination of education and experience.
  • Excellent written and verbal communication skills.
  • Strong organizational skills and attention to detail.
  • High level of computer proficiency, including Microsoft Office Suite.

Preferred Qualifications:

  • Familiarity with the JackRabbit online class management database.
  • Proficiency with database management and analysis.
  • Applied Business Technology Certificate or equivalent training.

Why Join Kelowna Gymnastix?

At Kelowna Gymnastix, we're proud to provide a positive, family-friendly environment that encourages learning, movement, and community. As part of our front desk team, you'll play a vital role in shaping our members' experiences and supporting the smooth operation of our programs.

How to Apply

Please submit your resume and a short cover letter outlining your interest in the role to Applications will be accepted until the position is filled.

Job Type: Part-time

Pay: $17.85-$23.00 per hour

Expected hours: 20 – 30 per week

Benefits:

  • Casual dress
  • On-site parking

Application question(s):

  • Are you flexible with the hours you may be required to work?
  • Do you agree to work Saturdays, as required?

Experience:

  • Administrative: 2 years (required)

Language:

  • excellent English (required)

Work Location: In person

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